Renault Megane 2011 Problem with map, you cannot use this map on this device.

abdul4544
abdul4544 Registered Users Posts: 2
New Seeker
edited January 10 in Built in car navigation
Hi,

I am sure this has been answered, but i bought a second hand renault megane 2011. Did not come with SD card for the tomtom carminat. I bought one from amazon from a reputed seller. When I put the card into the car, it shows message: Problem with map, you cannot use this map on this device: United_Kingdom_and_Republic_of_Ireland-305.
Can anyone help me please.
I have downloaded the tomtom home and updated the card but still same message.
Thank you.
Tagged:

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,012
    Revered Voyager
    Hi
    see with Amazon Tomtom is not responsible for cards purchased on the Amazon site.
  • DougLap
    DougLap Posts: 9,964
    Superuser
    Hi @abdul4544

    Look back here tomorrow to see if @VikramK is able to activate a map for you.

    Doug
  • abdul4544
    abdul4544 Registered Users Posts: 2
    New Seeker
    Willy875 wrote: »
    Hi
    see with Amazon Tomtom is not responsible for cards purchased on the Amazon site.

    Well that's not very helpful is it? Maybe be a little more constructive in your reply if your going to try helping someone. Nevermind I managed to get the same SD working. Thanks but no thanks
  • Willy875
    Willy875 Registered Users Posts: 6,012
    Revered Voyager
    Sometimes cards sold on Amazon or other sites are pirated cards.

    As @DougLap says, come back tomorrow to see if moderator @VikramK can activate a card.
  • VikramK
    VikramK Administrators Posts: 14,070
    Moderator
    Hi @abdul4544
    A map has been activated for your TomTom. Just remove the existing map first and then download fresh version using TomTom HOME.



    Regards
    Vikram.
  • Lumi_s2
    Lumi_s2 Registered Users Posts: 4
    Novice Seeker
    Oh please help! I've been having the same exact issue for more than a week, tried everything i've come across online! This is my 3rd car with Carminat and this is the longest issue i've had!
    @abdul4544 How did you get it resolved, please?

    Thanks
  • Willy875
    Willy875 Registered Users Posts: 6,012
    Revered Voyager
    @Lumi_s2
    Come back on Monday, moderator @VikramK will review your account.
  • Lumi_s2
    Lumi_s2 Registered Users Posts: 4
    Novice Seeker
    Okay, thanks. Look forward to it.
  • Lumi_s2
    Lumi_s2 Registered Users Posts: 4
    Novice Seeker
    Hi @VikramK
    Can you help me, please.
  • VikramK
    VikramK Administrators Posts: 14,070
    Moderator
    Hi @Lumi_s2
    Welcome to the community, and sorry for my late reply. Map activated for your TomTom, just remove the existing map first and download a fresh version offered under updates in TomTom HOME.

    Regards
    Vikram.
  • Lumi_s2
    Lumi_s2 Registered Users Posts: 4
    Novice Seeker
    Hi @VikramK
    Thank you soo much! That sorted it... I wish I had just come straight here first!

    Thank you, thank you, thank you!
  • Jozi
    Jozi Registered Users Posts: 1
    New Seeker
    Hello, I have updated the dash navigation via TomTom Home, but after the update, there was a message on the dash saying Problem with map. You can not use this map on this device: Europe-100565. What can I do to solve this problem?'
  • VikramK
    VikramK Administrators Posts: 14,070
    Moderator
    Hi @Jozi
    Welcome to the community!
    Map reactivated for your TomTom, remove the existing map first and then download a fresh version using TomTom HOME.

    Regards,
    Vikram.
  • TomasM
    TomasM Registered Users Posts: 5
    Apprentice Traveler
    edited June 1
    Hello, I have a problem with the map in the new Renault Megane 3 2012 car. I bought the original card on ebay and after inserting the message You cannot use this device







    Mod edit: Machine translated [Polish]
  • TomasM
    TomasM Registered Users Posts: 5
    Apprentice Traveler
    t03n2clew7y8.jpg
  • VikramK
    VikramK Administrators Posts: 14,070
    Moderator
    Hi @TomasM
    The device is not linked to your TomTom account, I am unable to reactivate a map.
    Could you send me the serial number of your device through a private message by clicking on this link-https://discussions.tomtom.com/en/messages/add/VikramK, please ?

    Thanks, Vikram
  • TomasM
    TomasM Registered Users Posts: 5
    Apprentice Traveler
    Hejka jak moge sprawdzic nr seryjny? Jestem ciemny w tej sprawie to moja pierwsze renault
  • TomasM
    TomasM Registered Users Posts: 5
    Apprentice Traveler
    Nr seryjny chciałem napisać. Dziękuję za odpowiedź
  • TomasM
    TomasM Registered Users Posts: 5
    Apprentice Traveler

    hello, how can i check the serial number of my device, sorry i'm weak in these matters, this is my first renault
  • Willy875
    Willy875 Registered Users Posts: 6,012
    Revered Voyager
    Hi

    insert your SD card into the computer
    then on Tomtom home: menu > help > system information