BT Iphone connection to my new TOM TOM rider 500 not ready
grro7201060
Registered Users Posts: 2 
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I bought a new TOM TOM rider 500 and I tried to follow the manual for pairing with my iPhone 12. Unfortunately, the connection is unstable and I don't have the message functionality. I have followed all the information provided by the user manual but it seems impossible to use the device.
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Hi @grro7201060
When Apple released OS 13 and subsequent updates the My Drive App cannot be linked as part of the Bluetooth connection process. Now you Turn on the Personal Hotspot Option in the iPhones Settings then go to the Bluetooth settings on the iPhone. Now Tap Add phone in Settings/Bluetooth on the Rider 500 and pair as normal. Do not have My Drive open on the iPhone whilst doing this.
You must have the Personal Hotspot option On as well as Bluetooth On for the Phone t continue to connect /reconnect.
The My Drive App can be used for creating Routes etc however the Messaging option on the TT unit was dependant on the inclusion of the My Drive App in the Bluetooth pairing but as this will no longer work then the messaging option is not available.
Doug1 -
Hy Doug,
thanks for getting back to me right away! So, if I understand correctly, I'll not be able to use the messaging and listening to music function considering that my drive app isn't compatible with iPhone iOs. Right?
Rosario0 -
Hi there @grro7201060 -
Since the Bluetooth/MyDrive app data pairing issue regarding iOS 13+ operating systems on Apple iPhones, I have directly paired the Rider 500 to my iPhone 12 Pro Max and have received traffic/camera data perfectly. This is what I did:
1. - Deleted the MyDrive app on my iPhone
2. - Deleted old Bluetooth pairings of the Rider on my iPhone
3. - Connected the Rider to my iPhone over Bluetooth directly
4. - Installed the MyDrive app -
5. - DID NOT pair my Rider through Bluetooth via the MyDrive app
6. - Have personal hotspot on my iPhone turned ON (Bluetooth and USB only - you need to have WiFi disabled on an iPhone to do this)
7. - Within the TomTom Bluetooth menu settings for the connected iPhone, I have Data for Traffic & other services turned on but NOT for Smartphone messages or See who is calling and if your headset allows it, High quality (A2DP).
-Some of the above information has been reproduced from JURES, another forum contributor.
I personally just use the MyDrive app (signed in to my account) just to send routes/destinations to my Rider - but -
JUST DON’T PAIR your Rider via Bluetooth within the MyDrive app!
What this entails on users particular devices operating under iOS 13+ is that they have currently lost the ability to receive stable text/phone call information/answer calls on their Rider navigation screen. I have also paired my Sena 5s communication system directly to my iPhone to receive music with no combined issues.
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