Start 52 Map Update Difficulty

deeping
deeping Registered Users Posts: 5
Apprentice Seeker
I have the Start 52 device and want to update my map, I currently have version v1011.9039 for UK and RoI. That is 44 months old. MyDrive Connect can see the Start 52 just fine but doesn't show any updated maps to download. I have tried Soft Resets, clicked Clear Cache, Emptied the downloads folder. I have tried it with MyDrive Connect on a Macbook and I have tried it with MyDrive Connect on a Mac. All to no avail. I am out of ideas. Can anyone suggest what might be the issue?

Kind regards, Graham

Best Answer

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,946
    Revered Voyager
    Check back on Monday, moderator @VikramK will review your account and assign the service to you.
  • deeping
    deeping Registered Users Posts: 5
    Apprentice Seeker
    Thank you, I shall do that.

    Kind regards, Graham
  • VikramK
    VikramK Administrators Posts: 14,051
    Moderator
    Hi @deeping

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • deeping
    deeping Registered Users Posts: 5
    Apprentice Seeker
    I managed to download the map after checking for updates as advised. Alas, the device now shows "No Maps Available" whilst the My Connect app says it is Installed. I note that there is a support video showing what to do when this happens. I have follwed the video several times. To no avail. This is all very frustrating. I am inclined to give up for today, it has already taken 2 hours of the morning. I think updating a map should not be this difficult.

    Kind regards, Graham
  • VikramK
    VikramK Administrators Posts: 14,051
    Moderator
    Hi @deeping
    At this point, I would suggest that you report the problem to our customer service team for further investigation and advice.

    Regards,
    Vikram.
  • deeping
    deeping Registered Users Posts: 5
    Apprentice Seeker
    Sounds like a plan Vikram. Do you have a link to Customer Service?

    Kind regards, Graham
  • Willy875
    Willy875 Registered Users Posts: 5,946
    Revered Voyager
    Answer ✓
    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • deeping
    deeping Registered Users Posts: 5
    Apprentice Seeker
    Many thanks @Willy875, much appreciated.

    Kind regards, Graham