Tom Tom Runner and Tom Tom sport app does not work
Mario8809
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
Hello
I got and old Tom Tom Runner and I can not connected to Tom Tom sport app on my adroid phone. Why? Which app shall I use? Thanks
I got and old Tom Tom Runner and I can not connected to Tom Tom sport app on my adroid phone. Why? Which app shall I use? Thanks
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Comments
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You should reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
You can get the app here:
https://help.tomtom.com/hc/en-gb/articles/3600139577795 -
Thanks very much. I will try that. Regards :-)1
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This app is satisfactory for its purpose. My main issue is that it often takes very long to sync with my watch, even if the watch is on top of the phone. I prefer to use the desktop version, but new computer doesn't have USB-A connection so I've resorted to the app. It's fine, but sometimes the connection is just frustrating.
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