An interface upgrade in MyDrive Connect, we have added a "Remove Content" button

VikramK
VikramK Administrators Posts: 13,758
Moderator
edited August 2021 in MyDrive Connect
Hi everyone,

We have updated the interface in My Drive Connect where a "Remove Content" button has been added.

Our customers will now be able to remove the content from the device directly.

Note: This is not a new version release, but just an interface upgrade to the existing version

New feature to free up space from your TomTom device.

New button ''Remove content from the device"

ekul23u9sjdv.png

New page "Free up space on your device"
A section with content populated with data of maps/speed cameras and installed voices

a2cblwsv7km9.png

New buttons ''Delete selected" & "Back"

0d4wzcp0qcv4.png

Select contents and click on the "Delete Selected" button, the content will start uninstalling (below are some screenshots of how the process would work).

2uubaixl2sae.png

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yia20rdbd84d.png

As for Wi-Fi® devices (Excluding GO Discover and GO Expert), the removal of content can be initialized on the MyDrive Connect, but the execution must be triggered on the device (via Settings> Click on Update & New Items) and the removal will start.

I hope you will like the changes. ;)

Regards,
Vikram
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Comments

  • Lost_Soul
    Lost_Soul Registered Users Posts: 410
    Supreme Pioneer
    @VikramK

    Yes, I do like the changes =) Thank You.

    This would have saved me a lot of time as I had to uninstall the unwanted European Speed cameras I do not use on a country by country basis..................

    I also used this "remove content" feature to remove the EV Charging Station POI as I currently do not drive an electric car, but noticed that there did not appear to be the facility to re-install the EV POI if ever needed in the future as with the increase of Climate changes my decision to move away from a combustion engine to an Electric vehicle may be accelerated ............ :'(
  • YamFazMan
    YamFazMan Posts: 20,800
    Superuser
    edited August 2021
    Hi
    + 1
    I like the changes... Good Idea

    Stay Safe... ATB YFM
  • Maps_Force_Upgrade
    Maps_Force_Upgrade Registered Users Posts: 7
    Master Traveler
    Very usefull, cheers [thumbs-up]
  • NMM
    NMM Registered Users Posts: 17
    Master Explorer
    This is useless to me since TomTom does not provide MyDrive Connect for Linux. So I have to ignore new voice updates all the time.
  • Hwalker1
    Hwalker1 Registered Users Posts: 39
    Master Explorer
    only works if your device will connect with the program. My TomTom Go professional X is just dead.
  • Hwalker1
    Hwalker1 Registered Users Posts: 39
    Master Explorer
    edited August 2021
    Nothing in the manual tells you what to do when your device will not restore after it has tried many times. I assume it should be returned for repair, but I cannot find how to do it.
    The manuals are written in text thats only readable on a computer, not on a phone, which is usually the device that most of us use. About time that Microsoft strted to learn how to write manuals for phone use.
  • YamFazMan
    YamFazMan Posts: 20,800
    Superuser
    edited August 2021
    Hi
    @Hwalker1
    Welcome to the site....
    What does Microsoft have to do with the problem ??? The SatNav are designed, developed and manufactured by Tomtom ???

    GO Premium X User Guide is available in HTML and PDF file types....
    Here... https://help.tomtom.com/hc/en-gb/articles/360014362599-GO-Premium-User-Manual

    Contacting Tomtom Support….
    Due to COVID-19, the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
    _____________________________
    End
    _____________________________
    Hwalker1 wrote: »
    Only works if your device will connect with the program. My TomTom Go Professional X is just dead.
    Do you mean GO Premium X ???
    GO Premium X User Guide is available in HTML and PDF file types....
    Here... https://help.tomtom.com/hc/en-gb/articles/360014362599-GO-Premium-User-Manual

    Stay Safe... ATB YFM
  • tonygr
    tonygr Registered Users Posts: 88
    Supreme Trailblazer
    Lost_Soul wrote: »
    @VikramK

    Yes, I do like the changes =) Thank You.

    This would have saved me a lot of time as I had to uninstall the unwanted European Speed cameras I do not use on a country by country basis..................

    I also used this "remove content" feature to remove the EV Charging Station POI as I currently do not drive an electric car, but noticed that there did not appear to be the facility to re-install the EV POI if ever needed in the future as with the increase of Climate changes my decision to move away from a combustion engine to an Electric vehicle may be accelerated ............ :'(

    I too like the addition of this facility. However as soon as I used it to remove the Charging Stations POI (I too do not currently have an EV) I am told there is an update available which is the EV Charging Stations POI. Foolishly I updated, thinking it was part of the removal process, and found that the Charging Stations POI was still there. Repeated the removal and, this time, did not update and the POI had disappeared. I presume every time I check for updates the Charging Station POI will be offered so must remember to untick it. However this would seem to answer the question of how to reinstate the POI.
  • gs2offroad
    gs2offroad Registered Users Posts: 29
    Prominent Wayfarer
    edited August 2021
    @VikramK
    Beware of problems with the new “Remove Content” button. After removing extra voices the computer TTS voices no longer work. This has happened to both myself and @YamFazMan
    See discussion:
    https://discussions.tomtom.com/en/discussion/1137748/computer-voices-stopped-working-while-recorded-voices-still-working
  • BryanM63
    BryanM63 Registered Users Posts: 15
    Master Explorer
    Hi, I've called in here to see how to get rid of some foreign language voices that keep coming up on my Rider 550. If I go through the process of downloading them and then using Mydrive to remove them will they not then come up as an update again?
  • BryanM63
    BryanM63 Registered Users Posts: 15
    Master Explorer
    Ok I''m using my drive to remove these foreign languages.. Tried a dozen times or so now. it keeps coming up with an error telling me the Tom Tom Server is busy

    Our servers are very busy right now
    Please enable detailed logs and then retry. Or Exit MyDrive Connect and try again later.
    You can help us to identify the problem by uploading the latest logs file of MyDrive Connect after enabling the logs.
  • YamFazMan
    YamFazMan Posts: 20,800
    Superuser
    edited October 2021
    Hi
    @BryanM63
    Welcome to the site....
    BryanM63 wrote: »
    Ok I''m using my drive to remove these foreign languages… Tried a dozen times or so now. It keeps coming up with an error telling me the Tomtom Server is busy
    (Snip)
    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    Step-by-step instructions for removing the 'Home3' Folder and the 'MyDrive connect' folder....
    See... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders

    Stay safe... ATB YFM
  • BryanM63
    BryanM63 Registered Users Posts: 15
    Master Explorer
    Thank you for your reply. Unfortunately nothing works in removing voices. If I want to remove a map, no problem. Try and remove a foreign voice and it will not happen. Same thing for my partner. Her TomTom connected to a different computer also fails to remove any voices. She however remove a couple of maps we will never use
  • YamFazMan
    YamFazMan Posts: 20,800
    Superuser
    edited October 2021
    Hi
    @BryanM63
    You haven't stated which Tomtom Devices/Models, you both own ???

    Stay Safe... ATB YFM
  • Pisken
    Pisken Registered Users Posts: 18
    Outstanding Explorer
    edited October 2021
    Has anything else changed with this update?
    I tried to install it fresh today on W11, but this happened...

    z1dkwit1ns8a.png

    It's a bit hard to see but it is mirrored and/or upside down.
  • YamFazMan
    YamFazMan Posts: 20,800
    Superuser
    edited October 2021
    Hi
    @Pisken
    Try....
    With MyDrive Connect running... On the MyDrive Connect window, Screen top right... Click on the Cog Wheel Icon....
    Click on the Graphics Mode Tab... Maybe, one of the Graphics Mode options will fix the error....

    9t5b3wzmfyi6.jpg

    Stay Safe... ATB YFM
  • Pisken
    Pisken Registered Users Posts: 18
    Outstanding Explorer
    Hi @YamFazMan

    I can't even log in, I can fill in my email adress but not my password.
    The cogwheel can't be activated either.
    Maybe it's because it's installed in Virtualbox, but W10 was doing fine as host for MD-connect.
  • johnp99
    johnp99 Registered Users Posts: 63
    Outstanding Wayfarer
    Have used it but thought it was because my device memory/card was full doh!
  • BryanM63
    BryanM63 Registered Users Posts: 15
    Master Explorer
    YamFazMan wrote: »
    Hi
    @BryanM63
    You haven't stated which Tomtom Devices/Models, you both own ???

    Stay Safe... ATB YFM

    TomTom Rider 550 x 2
  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 130
    Exalted Navigator
    Lost_Soul wrote: »
    @VikramK

    Yes, I do like the changes =) Thank You.

    This would have saved me a lot of time as I had to uninstall the unwanted European Speed cameras I do not use on a country by country basis..................

    I also used this "remove content" feature to remove the EV Charging Station POI as I currently do not drive an electric car, but noticed that there did not appear to be the facility to re-install the EV POI if ever needed in the future as with the increase of Climate changes my decision to move away from a combustion engine to an Electric vehicle may be accelerated ............ :'(

    I don't see anything about removing charging EV stations! It shows that I have 50 different country updates, which I have no intention of visiting or updating! Cheers
  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 130
    Exalted Navigator
    Hi ever since the update I cannot open My Drive Connect App on my desktop, unless the my TomTom Device is connected. That is not a problem. The problem is that once I have attempted to open MyDrive Connect I get the popup over and over again and over again.

    yze9c7q04f8h.png
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @MyNameAllreadyExists

    When you have that display do you have an Icon either at the Top or Bottom of the screen which is My Drive related and if clicked on gives you Settings info including Connection. Is it set to the first option which is the default.

    Doug
  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 130
    Exalted Navigator
    edited December 2021
    Hi Doug, it wasn't but I have included it now. When I went to it clicking little up arrow, it showed a green marker saying there were updates. I clicked on it and got the popup. Now that it is on the taskbar it has white exclamation mark in a red circle. If I hover over the red circle with the exclamation mark, it say check your internet connection! (My Internet connection is good. BUT it is WiFi !) If I click on it I get the popup. Yes, the connection settings is set to default. Thanks.

    arit9gul1i3l.png
  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 130
    Exalted Navigator
    PS: I am using a WiFi connection.
  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 130
    Exalted Navigator
    @DougLap Thanks for you help. Quitting and restarting appear to have cured the problem.

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