Lifetime maps, traffic and Speed camera expire soon GO 620

SILVIAPONFE
SILVIAPONFE Registered Users Posts: 3
Apprentice Seeker
in Devices using Wi-Fi®
Hello support team, I have bought a tom-tom go 620 new this week but the lifetime maps and speed camera service says its expire soon. On the box it says lifetime maps and speed camera updates - when i go on the website it says i need to purchase it ?

Can this be fixed on TomTom's side.

Thanks in advance!

Best Answers

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @SILVIAPONFE

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • SILVIAPONFE
    SILVIAPONFE Registered Users Posts: 3
    Apprentice Seeker
    Answer ✓
    After doing reset the device get services Activated .
    Excelent, issue was solved.
    Thank you support team, quick answer and solution done.


Answers

  • Lochfrass
    Lochfrass Posts: 17,798
     Superuser
    Hi and welcome to the Forum.

    In most cases, the moderator @VikramK can make changes to your account so that the services are then activated. Have a little patience until the moderators answers here or you can contact the customer support.
  • Willy875
    Willy875 Registered Users Posts: 5,458
    Revered Voyager
    Hi
    Come back tomorrow the moderator @VikramK will modify your rights.
  • SILVIAPONFE
    SILVIAPONFE Registered Users Posts: 3
    Apprentice Seeker
    Thanks Willy875
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @SILVIAPONFE

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • SILVIAPONFE
    SILVIAPONFE Registered Users Posts: 3
    Apprentice Seeker
    Answer ✓
    After doing reset the device get services Activated .
    Excelent, issue was solved.
    Thank you support team, quick answer and solution done.


  • jimbobshaw
    jimbobshaw Registered Users Posts: 2
    Apprentice Traveler
    Hi I’m getting a tomtom go 620 for Xmas but after reading much negative texts about this model I’m worried about my tomtom
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @jimbobshaw

    In the unlikely event that you have any of the issues detailed on here then post your issue and I am sure it will be resolved quickly.

    Doug

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