I buy new tomtom go 620 and radars and traffic are only valid for one month

pacog
pacog Registered Users Posts: 6
Apprentice Seeker
edited December 2021 in TomTom Services
Hi, I'm new to the forum, if someone gives me a hand, I buy tomtom go 620 on the 12th and traffic radars expire on 1/11/2022 when I buy it, it says that it brings (radar and traffic maps for life)
I send an email through the assistant but he does not answer,





Mod edit: Machine translated (Spanish)

Best Answers

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @pacog

    Welcome to the community!
    My team has fixed the services for your TomTom, just do a soft reset and check again...



    Regards, Vikram
  • pacog
    pacog Registered Users Posts: 6
    Apprentice Seeker
    edited December 2021 Answer ✓
    problem solved thanks for the assistance



    Mod edit: Machine translated (Spanish)

Answers

  • DougLap
    DougLap Posts: 9,873
    Superuser
    Hi @pacog

    Look back here later to see what @VikramK has to say after he has checked and adjusted where required your units settings for Traffic and Cameras

    Doug
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Hi @pacog

    Welcome to the community!
    My team has fixed the services for your TomTom, just do a soft reset and check again...



    Regards, Vikram
  • pacog
    pacog Registered Users Posts: 6
    Apprentice Seeker
    edited December 2021 Answer ✓
    problem solved thanks for the assistance



    Mod edit: Machine translated (Spanish)
  • DougLap
    DougLap Posts: 9,873
    Superuser
    Hi @pacog

    Glad you are sorted.

    Doug
  • pacog
    pacog Registered Users Posts: 6
    Apprentice Seeker
    edited December 2021
    hello after solving traffic and radars now I cannot connect with mydryver connet pc and tried all the solutions that are exposed in helps but it does not connect in device manager and network adapters it comes out tomtom 620 without error I open start computer does not appear reflected
    a greeting




    Mod edit: Machine translated (Spanish)
  • Willy875
    Willy875 Registered Users Posts: 5,458
    Revered Voyager
    Remove Mydrive connect then reinstall

    Go 620 does not need Mydrive connect to make updates use wi-fi to install updates.

    Did you try by following this FAQ: https://help.tomtom.com/hc/en-gb/articles/360013900240-Le-GPS-ne-se-connecte-pas-à-l-ordinateur-MyDrive-Connect-


  • pacog
    pacog Registered Users Posts: 6
    Apprentice Seeker
    edited December 2021
    It is not just to update but to manage everything!
    I have tried it, the whole PC recognizes it but not mydriver!



    Mod edit: Machine translated (Spanish)
  • Willy875
    Willy875 Registered Users Posts: 5,458
    Revered Voyager
    Mydrive (route planner) must have the same login details as your Tomtom account. Are you OK?
  • pacog
    pacog Registered Users Posts: 6
    Apprentice Seeker
    edited December 2021
    the problem is that when I open mydryver add browser I log in with the same account pc and browser
    I give it next and it makes the circle to pass but it does not open the next page it stays on the second page
    in the browser in midriver at the bottom right it says stop synchronization
    it is mydriver that does not allow me to add browser
  • pacog
    pacog Registered Users Posts: 6
    Apprentice Seeker
    edited December 2021
    How do I change mydriver and browser session data?
    I have two accounts in mydriver and only one in browser as I change the one in the browser