TomTom GO 60 can't see Samsung S20

trado42
trado42 Registered Users Posts: 2
Apprentice Seeker
Hi
I am trying to connect TT GO 60 to Samsung S20 but the phone is not detected by the GPS.
MyDrive is running. The phone also can't see the GPS. I was able to connect the GPS to a Huawei P10.
Also, I can connect the phone to other Bluetooth devices.
Any advice?
Thank you

Answers

  • VikramK
    VikramK Administrators Posts: 14,074
    Moderator
    edited February 2021
    Hi @trado42
    Welcome to the community!
    We could try a fresh pairing with the phone. My suggestion would be to try out few steps below-
    1. Factory reset the GO 60.

    Main menu- Settings- System- Reset device.
    To avoid losing your stored favourites on the device you can create a back-up using MyDrive.. See user guide

    2. Delete any existing pairing on the smartphone.

    Touch Settings.
    Touch Connections.
    Touch Bluetooth.
    Touch the Options icon next to the device you want to unpair.
    Touch Unpair.
    The pairing has been removed.
    Restart the phone.

    3. Now try pairing it again-

    See the article here- https://help.tomtom.com/hc/en-us/articles/360013958659

    Regards, Vikram
  • trado42
    trado42 Registered Users Posts: 2
    Apprentice Seeker
    Hi Vikram
    Thank you for your suggestions. I tried all of them with no luck. At this point, I am curious if anyone was able to connect to a Samsung S20 as I suspect an incompatibility issue.
    The GPS can see available Bluetooth devices, same as the phone, but they can not see each other.
    Best regards
  • cmce
    cmce Registered Users Posts: 3
    Apprentice Traveler
    I am having the same issue with a S20 FE 5G. Cannot see the phone on the Go 60 or the Go 60 on the phone. Did the factory reset.
  • clinnhapp
    clinnhapp Registered Users Posts: 3
    Apprentice Traveler
    I am having the same issue with my S20 and just got the Go 60 anybody any luck?