Tom Tom Navigator VIA 52 flat battery

Stomp_tom
Stomp_tom Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
This device can charge the whole day and die in less than 2 mins. I suspect the battery no longer works and this has been happening for more than two years now. Is it possible to get the battery replaced? I love using Tom Tom but the short battery life has been a deal breaker for me. I'm seeking help with fixing this issue please.
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Comments

  • VikramK
    VikramK Administrators Posts: 14,064
    Moderator
    Hi @Stomp_tom
    Welcome to the community! Are you using the TomTom supplied USB cable for charging the device?

    If it's a case of a depleted battery (hardware replacement) I would recommend that you contact our customer service team.

    Regards
    Vikram
  • Stomp_tom
    Stomp_tom Registered Users Posts: 3
    Apprentice Seeker
    edited December 2021
    Hi @VikramK ,

    I only use the provided TomTom supplied USB cable for charging the device.

    How do I get in touch with your customer service team in Australia?
  • Willy875
    Willy875 Registered Users Posts: 5,972
    Revered Voyager
    Hi

    How to contact TomTom support

    https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
  • YamFazMan
    YamFazMan Posts: 20,998
     Superuser
    Hi
    @Stomp_tom
    Welcome to the site....
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM

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