connection problems GO discover tomtom with mydrive connect

servicewil
servicewil Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hi,
I try to connect my Go discover to the MyDrive connect app on my computer but it won’t connect. If I try to connect to the MyDrive on the device itself it gave an error. “Oeps…. Etc”. Also, the updates of the carts are corrupted. I can remove a cart but I can't reinstall it. Please Help.

Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @servicewil

    Have you tried a Soft Reset.

    https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1

    If that does not work try a Factory Reset.

    Tap menu
    Tap Settings
    Tap System
    Tap Reset Device.

    Following this you will have to reset the unit up.

    Doug
  • Willy875
    Willy875 Registered Users Posts: 7,157
    Elite Voyager
    edited December 2021
    Hi
    Go Discover is not compatible with the MyDrive connect app.

    Updates are via wi-fi
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi

    Just to add to @Willy875 's comment My Drive Connect is the software that you use on TT devices for updating software etc/ The MyDrive App on your phone which is the My Drive Website on your PC is the the My Drive referred to on the Go Discover and is the facility to effectively back the unit up or send Routing etc to the device.

    Doug