GO 620 after updating the PC does not recognize it and MyDrive does not allow adding it

Carolmv
Carolmv Registered Users Posts: 10
Apprentice Traveler
in Windows 10 since I update here

https://discussions.tomtom.com/en/discussion/1141049/tomtom-go-620-speed-cameras-and-traffic-maps-for-life#latest

in My Drive (updated to the latest version) it doesn't let it add. When clicking on continue, the same screen continues to appear
8om1ad5lzfj0.png

My windows 10 does not recognize it In Device Manager, TOMTOM does not appear either, which before the update if it came out Before the update of radars / lifetime traffic above indicated the post, I did not have this problem I honestly don't know whether to return it

Mod edit: Machine translated from Spanish!

Comments

  • Willy875
    Willy875 Registered Users Posts: 6,004
    Revered Voyager
    Not sure you have understood everything
    Connected to the computer via the micro-USB connector of the GPS, the Tomtom Go 620s are invisible from the Windows / Mac file explorer
  • Carolmv
    Carolmv Registered Users Posts: 10
    Apprentice Traveler
    @Wiiiy875, gracias por esa info. No lo sabía

    Quitando eso del post principal, queda que GO620 se conecte con My Drive connet, que como expongo en el primer post, no hay manera desde que actualice segun enlace aerriba expuexto

    Quedo a la respuesta de @VikramK

  • YamFazMan
    YamFazMan Posts: 21,015
     Superuser
    Hi
    @Carolmv
    Welcome to the site....
    If I'm having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    Step-by-step instructions for removing the 'Home3' Folder and the 'MyDrive connect' folder....
    See... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders

    Here's a similar solution recently suggested by Tomtom support ....
    Step by step MyDrive Connect fix from Tomtom support....
    Okay.
    I will share certain steps with you for troubleshooting and request you to perform it as it is.
    1) Close MyDrive Connect completely.
    2) Make sure there are no TomTom related processes running in task manager.
    -The Task Manager can be found by pressing the keys Ctrl+Alt+Del and then selecting Task Manager
    3) Uninstall MyDrive Connect via the Control Panel
    4) Delete the TomTom folder from the Program files.
    -Go to Start and then My Computer/Computer/This PC
    -Delete the MyDrive Connect folder from C:\Program Files and C:\Program Files (x86)
    5) Check each username profile (marked as <username> here) and make sure the TomTom folders are deleted from the following locations:
    -C:\Users\<username>\AppData\Local
    -C:\Users\<username>\AppData\Roaming
    -C:\Users\<username>\AppData\\Local\VirtualStore\Program Files
    6) Press the Windows Key + R to open the run window.
    - Type in %temp% then press OK . Delete as many files from this location as possible. Some files can not be deleted. This is normal.
    7) Restart the computer.
    8) Create a new Administrator account in Windows.
    -Create a simple username, for instance TomTom, with no spaces or special characters (like â, é, ë etc.).
    9) Log out of the current account and log in with the new administrator account.
    10) Reinstall MyDrive Connect.
    - Go to https://help.tomtom.com/hc/articles/360013959499-Installing-MyDrive-Connect
    - Download MyDrive Connect.
    -Go to the download folder, right-click on the file MyDriveConnect.exe and press run as administrator.
    11) Check the status of the program in the firewall
    11) Then connect the device to the computer and follow the update and install it. The update should go through.
    Make sure to install the update one at a time.
    Stay safe... ATB YFM
  • Carolmv
    Carolmv Registered Users Posts: 10
    Apprentice Traveler
    edited December 2021
    Que tengo que :

    8) Cree una nueva cuenta de administrador en Windows.
    -Cree un nombre de usuario simple, por ejemplo, TomTom, sin espacios ni caracteres especiales (como â, é, ë, etc.).
    9) Cierre la sesión de la cuenta actual e inicie sesión con la nueva cuenta de administrador.

    O sea que he de cambiar mi usuario en mi PC llamado TOMTOM y dejarlo como nuevo administrador en mi PC ?????????