Connexion watch - App

Martinneve Registered Users Posts: 1
Apprentice Seeker
edited January 24 in TomTom Sports

I tried to connect my watch the usual way (bluetooth with my iphone) after an activity. It turned out they couldn't synchronized. I followed your advice and asked the app to forget about that watch. But I cant' reconnect it now. My app forgot my watch, but it didn't work the other way round. So when I ask my app to reconnect, it asks for a PIN number which doesn't appear on the watch (since it still believes it's connected)...
What can I do?



  • tfarabaugh
    tfarabaugh Posts: 16,995
    You should reset the phone connection following these steps. First you need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.