After update - error — TomTom Discussions

After update - error

vr7255835
vr7255835 Registered Users Posts: 7
Apprentice Traveler
After update - error.
"Problem with map you cannot use this map on this device tomtom: Europe-100381".
Maps do not work. How do I recover the maps?

Answers

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    Hi @vr7255835

    Welcome to the community!

    I have reactivated the map on your account.

    Please remove the existing map first using TomTom HOME and then download a fresh version that gets offered.

    Regards
    Vikram :smiley:
  • vr7255835
    vr7255835 Registered Users Posts: 7
    Apprentice Traveler
    do I delete an existing map using TomTom HOME? How exactly do this?
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    @vr7255835

    Steps:

    # Click Manage my device in TomTom HOME and select the Items on the device tab.

    # Expand Maps and then select the map you want to remove.

    # Click Remove selected items

    # Click OK to delete the map

    Regards
    Vikram
  • vr7255835
    vr7255835 Registered Users Posts: 7
    Apprentice Traveler
    Thank!
    On your recommendation, I deleted the card, but now I cannot find a new one. Navigator does not offer. Help! How to do it?
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    Hi @vr7255835

    You should be offered the Europe map in TomTom HOME..

    Could you follow the steps on this FAQ:

    http://uk.support.tomtom.com/app/answers/detail/a_id/15231

    Regards
    Vikram
  • vr7255835
    vr7255835 Registered Users Posts: 7
    Apprentice Traveler
    edited February 2019
    I did everything according to the instructions, but the map is not offered

    smdbqoay4xis.png

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    edited February 2019
    Hi @vr7255835

    That is strange..

    Could you click on this link, to send me the serial number of your device through a PM.

    Regards
    Vikram
  • vr7255835
    vr7255835 Registered Users Posts: 7
    Apprentice Traveler
    sent.
  • vr7255835
    vr7255835 Registered Users Posts: 7
    Apprentice Traveler
    sent.
  • vr7255835
    vr7255835 Registered Users Posts: 7
    Apprentice Traveler
    Hello
    My problem is not solved
  • brlk
    brlk Registered Users Posts: 4
    Apprentice Traveler
    edited July 2019
    Hi @VikramK
    I have the same issue that the @vr7255835 has.
    I just bought a Renault Megane 3 with the Camrminat TomTom nav, and after updating with the TomTom HOME and I'm getting the "Problem with map you cannot use this map on this device tomtom: Europe-100381" error.

    Could you please help me with that?
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
  • uhlalex
    uhlalex Registered Users Posts: 1
    New Traveler
    Also error 100381 after installing update
    cs934ly1kb4r.jpg

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    Hi @uhlalex

    Welcome to the community!

    Map reactivated, just remove the existing map and download a fresh version using TomTom HOME.

    Regards
    Vikram
  • Will_2120
    Will_2120 Registered Users Posts: 2
    Apprentice Traveler
    Hi,
    PLease help!
    I am now having this same issue.

    Thank you
  • DougLap
    DougLap Posts: 9,417
    Superuser
    Hi @Will_2120

    Look back here tomorrow to see if @VikramK has been able to sort it for you.

    Doug
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    Hi @Will_2120
    Welcome to the community! A map has been activated for your TomTom. Just remove the existing map and download a fresh version offered under updates using TomTom HOME.

    Regards,
    Vikram
  • Will_2120
    Will_2120 Registered Users Posts: 2
    Apprentice Traveler
    Thank you so much Vikram.

    That worked! Just like magic :)

    Keep up the good work.
  • Paul8585
    Paul8585 Registered Users Posts: 3
    New Seeker
    Hi @VikramK

    I see you've been very helpful here and I hope you can help me also.

    I've just found my old XL310 in a box after moving house 5 years ago, I remember trying to update my device and it no longer worked after that so I just packed it away.

    Today I've tried to load it up but it says no maps found. Are you please able to send the activated map to my TomTom Home?

    Many thanks
    Paul
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    @Paul8585
    Hi Paul
    Do you remember the original map region (Factory installed).

    Thanks, Vikram
  • Paul8585
    Paul8585 Registered Users Posts: 3
    New Seeker
    @VikramK

    Sorry, completely forgot to say, It was Uk and Ireland
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    Thanks Paul :)
    Map activated, please check for updates in TomTom HOME.


    - Vikram
  • Paul8585
    Paul8585 Registered Users Posts: 3
    New Seeker
    Thanks very much Vikram, that sorted it!! :)<3