Voice control not available in English

KAMEkichi
KAMEkichi Registered Users Posts: 4
New Seeker
edited December 2021 in Devices using Wi-Fi®
My Go 620 voice control does not seem to work in English. If I select English, I get the message: "A computer voice is not available for the selected language. Voice control will be disabled, and Smartphone messages and street names will not be read aloud. Do you want to continue?" Could anybody help me to install updates for voice control in English? Thank you in advance.

Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @KAMEkichi

    @VikramK or @lampard should pick this up and add the 2 voices to your account so they should then appear for download in Updates and new items.

    Look back here tomorrow.

    Doug
  • KAMEkichi
    KAMEkichi Registered Users Posts: 4
    New Seeker
    HI Doug,
    Thank you very much for your quick reply. I look forward to hearing from @VikramK or @lampard. Thanks.
  • VikramK
    VikramK Administrators Posts: 14,538
    Moderator
    Hi @KAMEkichi
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • Rob_l
    Rob_l Registered Users Posts: 5
    Apprentice Traveler
    Hello.
    My go 620 says a computer voice is not available for selected language (which is English Jane)
    And street names will not be read out.
    How can I change this.
    Thank you
  • Willy875
    Willy875 Registered Users Posts: 7,197
    Elite Voyager
    edited November 2021
    Hi
    Jane is not a synthetic voice selects the voice Serena
  • Rob_l
    Rob_l Registered Users Posts: 5
    Apprentice Traveler
    Thank you for the quick reply.
    I don’t have serena on my satnav.
  • Willy875
    Willy875 Registered Users Posts: 7,197
    Elite Voyager
    edited November 2021
    Download Mydrive connect to your computer then see if voice is available.

    Or come back on Monday the moderators @VikramK @lampard will look at your account and assign them to you
  • Rob_l
    Rob_l Registered Users Posts: 5
    Apprentice Traveler
    Thank you for your help,
    I shall give that ago 🙂
  • VikramK
    VikramK Administrators Posts: 14,538
    Moderator
    Hi @Rob_l
    Welcome to the community! Two computer voices have been activated on your account- 'Serena' & 'Malcolm'.
    Please check for updates now...

    Regards,
    Vikram.
  • Rob_l
    Rob_l Registered Users Posts: 5
    Apprentice Traveler
    Thank you 😊
    I’m not home from work till late tonight so I’ll try as soon as I get home
  • Rob_l
    Rob_l Registered Users Posts: 5
    Apprentice Traveler
    Thank you vikram for putting the new voices onto my sat nav, all good now 😁