TOM TOM XL IQ N14644 lost maps

cacciari2001
cacciari2001 Registered Users Posts: 4
New Seeker
Good evening, i have make an update my tom tom xl N14644 but after the update the tom tom show me

problem with the map

is not possible use this map on this device : ITALIA-665

any one can help me?

best regards from italy

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,456
    Exalted Pioneer
    restore map
    Use backup
  • cacciari2001
    cacciari2001 Registered Users Posts: 4
    New Seeker
    my old laptop have a hard disk damage

    i dont have a backup
  • DougLap
    DougLap Posts: 9,959
    Superuser
    Hi @cacciari2001

    Lets see if @VikramK can possibly activate the map for you on Monday. Many XL models are no longer supported by Tomtom.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    Hi @cacciari2001
    Map reactivated.
    Just remove the existing map first and download a fresh version offered as a download in TomTom HOME

    Regards, Vikram
  • madmax133
    madmax133 Registered Users Posts: 2
    Apprentice Traveler
    i also find myself with the same problem after i have updated the device
    you cannot use this map on the device: Italia-100168
  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    Hi @madmax133
    Welcome to the community! The map has been reactivated for your TomTom, please remove the existing map first and download a fresh version using TomTom HOME.

    Regards, Vikram
  • madmax133
    madmax133 Registered Users Posts: 2
    Apprentice Traveler
    Hello vikram, Thanks for your help
    i followed what you told me, i cleared the map by going to manage xl and then i went to update xl. it just doesn't find me anything, it always gives me "loading in progress" but it doesn't go on