Why is there a charge for speed cameras and traffic when they come free with the tomtom?

peterbryan
peterbryan Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
Hi, I bought a TomTom Camper in July this year. It comes with live traffic and speed cameras but the live traffic doesn't work and the unit asks me to buy it first (directs to website), and the speed cameras required update again for a fee. Why does it think it needs to charge me? I'd assumed that it would recognise the unit comes with these services for free?
thanks

Answers

  • VikramK
    VikramK Administrators Posts: 14,549
    Moderator
    Hi @peterbryan

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • peterbryan
    peterbryan Registered Users Posts: 2
    New Seeker
    Thanks Vikram, the services are coming through now
    Note for others - I was able to find the tomtom live chat from the tomtom website (when you get past the chatbots) - they were very helpful in reinstasting the missing services.