tomtom device restarts constantly after updating

kathe1182
kathe1182 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
how do I reset


Mod edit: Machine translated (Danish)

Answers

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @kathe1182
    Welcome to the community!
    Which updates were installed last?

    The process to do a soft reset-



    Should that not help, could you check if doing a recovery mode is possible?



    Regards
    Vikram

  • ronnie_0319
    ronnie_0319 Registered Users Posts: 1
    New Traveler
    edited October 2021
    Hi my tomtom go professional 62500 is started if very often the screen turns black then it starts up again so it can do very often. I have restarted tomtom and also made a brand new one about starting everything but the problem remains grateful for help with this problem







    Mod edit: Machine translated (Swedish)
  • jarnaez
    jarnaez Registered Users Posts: 1
    New Traveler
    I have the same behaviour after the update. Slow device, restarting often.
    I have a Tomtom Go 520 and the version is 21.100.0001.411 (0) (05/08/2021)
    Any way to roll back to the previous one?
  • Warren Deeker
    Warren Deeker Registered Users Posts: 5
    Apprentice Seeker
    edited October 2021
    The last software update causes my unit to restart by itself every minute or so.
    I cannot connect to Mydrive on the PC or add it to my devices. It was previously there but now has been disconnected for some reason.
    I am having a lot of issues with TOMTOM these days as there is no phone contact support.

    I am at the point of discontinuing TOM TOM devices
  • plecyk
    plecyk Registered Users Posts: 1
    Apprentice Seeker
    Hallo. My older Tomotom Premium X hangs up and restarts several times every day in the morning when it is cold and I start to use it. Complete software update did not helped. Is TOMTOM offering a repair of such devices?
  • malcs3
    malcs3 Registered Users Posts: 14
    Legendary Explorer
    I have a problem that my Go Premium continually freezes then restarts over and over. I found that if i turn the My Drive syncing OFF on the device then it sorts out the problem. But it means I cannot connect to the My Drive app on my phone!! And the reply I keep getting is to try a new account....which means I lose all my stored places etc. 3 of my friends have exactly the same issue. TomTom need to correct the issue with a software update, as it is not my account that's faulty but the software. My device works perfectly if the syncing to MyDrive is OFF
  • mrmax67
    mrmax67 Registered Users Posts: 13
    Master Explorer
    edited October 2021
    jarnaez wrote: »
    I have the same behaviour after the update. Slow device, restarting often.
    I have a Tomtom Go 520 and the version is 21.100.0001.411 (0) (05/08/2021)
    Any way to roll back to the previous one?

    Same exact situation for me, same device and same software build, also same question. I've done multiple soft resets with no effect. Haven't tried to recover yet.
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @mrmax67

    Have you tried logging out of My Drive on the device and only logging in when you really need the connection to your account. Being logged out does not adversely affect the normal running of the device except it will not receive any destination etc sent to it.

    Doug
  • mrmax67
    mrmax67 Registered Users Posts: 13
    Master Explorer
    edited October 2021
    DougLap wrote: »
    Hi @mrmax67

    Have you tried logging out of My Drive on the device and only logging in when you really need the connection to your account. Being logged out does not adversely affect the normal running of the device except it will not receive any destination etc sent to it.
    the Doug

    No, haven't tried logging out of MyDrive, but did Recover my device [ which reverted back to the previous software build - 19.201.0010.411 (0) (09/27/2019) ] and all seems to be working well now. Seems like a bug to me.
  • mrmax67
    mrmax67 Registered Users Posts: 13
    Master Explorer
    VikramK wrote: »
    Hi @kathe1182
    Welcome to the community!
    Which updates were installed last?

    The process to do a soft reset-



    Should that not help, could you check if doing a recovery mode is possible?



    Regards
    Vikram

    Soft resets had no effect. Recover reverted to previous built (19.201.0010.411) and all is well now. Seems like a bug in the recent release.
  • mrmax67
    mrmax67 Registered Users Posts: 13
    Master Explorer
    jarnaez wrote: »
    I have the same behaviour after the update. Slow device, restarting often.
    I have a Tomtom Go 520 and the version is 21.100.0001.411 (0) (05/08/2021)
    Any way to roll back to the previous one?

    Recover worked for me. Device reverted to previous build and all seems well.
  • mrmax67
    mrmax67 Registered Users Posts: 13
    Master Explorer
    The last software update causes my unit to restart by itself every minute or so.
    I cannot connect to Mydrive on the PC or add it to my devices. It was previously there but now has been disconnected for some reason.
    I am having a lot of issues with TOMTOM these days as there is no phone contact support.

    I am at the point of discontinuing TOM TOM devices

    Had similar problems after recent update. Recover rolled device back to previous software build and all seems well now.