Speed camera renewal for my Go 6000 debited automatically, but I need tol pay again to activate it — TomTom Community

Speed camera renewal for my Go 6000 debited automatically, but I need tol pay again to activate it

RachaelPRachaelP Posts: 3 [Apprentice Seeker]
I got an email to say that my speed camera renewal had been automatically debited. I connected my device and it says "Speed Cameras expired - Activate now". But to activate I have to pay again (and I think it took my debit). So presumably now I have two years worth that I cannot access. How can I (1) activate the subscription and (2) cancel the second subscription?

Answers

  • DougLapDougLap Posts: 9,136
    Superuser
    edited October 13
    Hi @RachaelP

    There are no phone lines to Customer Support so try the following for Chat who can sort your situation out.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug
  • Willy875Willy875 Posts: 2,967 [Exalted Pioneer]
    @Rachel P

    How to cancel an ongoing service subscription

    https://help.tomtom.com/hc/en-gb/articles/360013902260
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