How do i change the country and address on my account ? — TomTom Community

How do i change the country and address on my account ?

iangeiange Posts: 14 [Master Explorer]
edited October 15 in Travel lounge
Hello.

How do i change the country and address on my account ?
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Answers

  • fergussionfergussion Posts: 150 [Exalted Navigator]
    @iange
    You can raise a request through customer support.
  • iangeiange Posts: 14 [Master Explorer]
    Hi i can,t contact support via pop up window
    regards
  • DougLapDougLap Posts: 9,107
    Superuser
    Hi @iange

    There are no phone lines to Customer Support since Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug
  • iangeiange Posts: 14 [Master Explorer]
    eventually got message to appear and stay stable but had to use avast secure browser
    have automated message telling me i cant change thev adrresse /country on my account without deleting it ,so will try live chat later
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