Volume level stays low after instruction on carplay.
Leej00w
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
I'm using Tomtom Go with Carplay.
When I'm listening to music and TomTom lowers the volume and give instructies the volume doesn't come back to the previous level.
Only way to get volume back is to stop navigation. This doesn't happen with other navigation apps. I also reinstalled the app. Upgraded iOS to version 15.
When I'm listening to music and TomTom lowers the volume and give instructies the volume doesn't come back to the previous level.
Only way to get volume back is to stop navigation. This doesn't happen with other navigation apps. I also reinstalled the app. Upgraded iOS to version 15.
2
Best Answers
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A fix for this should be in our next release.3
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Today we started rolling out version 2.8 with fixes to volume issues in Apple CarPlay. The rollout will reach 100% over the period of one week.3
Answers
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Same bug here.
There is a way to get back the volume. Just open the app you're using, wait a couple of seconds, and volume is back. And you can return to main screen.
Anyway, it's uncomfortable to be like this.
Hope it will be solved with next update.0 -
We have the same issue and are also now running IOS 15.01. Our issue is only when you want just alerts. If you click full instructions the sound comes back at the end of the direction. It is though the alert only option isn't sending an "I've finished" signal back to the Audio. We have the issue on both and Audi and a Nissan, so not car specific. No issue in any other navigation app.0
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Same issue here0
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A fix for this should be in our next release.3
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Sorry, it's not really possible to give a time frame.0
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Hi Jürgen, Not having a timeline is disappointing especially when my trial expires very shortly !! Doesn't feel right to have to purchase a subscription with such an annoying bug without a defined timeline for te fix...Any further update therefore appreciated.0
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It's dissapointing, all users are infected with this frustrating bug. It should not be such hassle to push a small update to fix this, and users will ease down. I'd like to vote for a quick response and update. Thanks.2
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Using app with Carplay and the new release 15 of IOS, when the app gives a vocal indication, the volume of the radio/music/… is lowered, but when the indication finishes the volume level remains low. I must to disconnect from Carplay and reconnect to recover the correct volume.
My car is a Mitsubishi Oulander PHEV (2019)0 -
known issue0
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Workaround is definately to open the audio app, pause it, wait a second and then start it. Or just mute Tomtom. I just had 15.0.2 iOS and it didn't make a change, so it's definately something in the app.0
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Same problem here. I’ve stopped using tomtom for the moment due to this bug, and switched to apple maps.0
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Really need an update. This is dragging on a bit and is very frustrating.
On one of my cars, when the volume reduces, it stays reduced and turning the cars volume knob only adjusts the nav volume, not the music source. However, in my other car, the normal volume does return… but only after a prolonged time.
This issue, along with the almost constant Loading App issue is really making me think about moving away from this app… frustrating as I’ve not long signed up for a subscription!0 -
Same problem here. It’s very frustrating, this make the app unusefull.0
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Today we started rolling out version 2.8 with fixes to volume issues in Apple CarPlay. The rollout will reach 100% over the period of one week.3
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Thanks I Just installed the update, I will try it on my way back home from work !
Hopefully it is solved0 -
I tried it on my way back home en the problem with the volume is solved!!0
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Fixed0
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The issue is partially fixed. I still get sometimes low volume but not all the time as it was before. And another issue that still has not been fixed is when the app is loaded. It hangs and need to be killed otherwise it will just freeze on loading. I’m using 2.8 with iOS 15.0.20
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Fixed for me, app version 2.8 iOS 15.10
This discussion has been closed.
