No speed camera updates for the last few weeks

dpspace-1_un37
dpspace-1_un37 Registered Users Posts: 4
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I have a 5200 with lifetime camera/traffic and map updates, and this has stopped updating the speed cameras and mapshare for the last few weeks, it does get the updates for the maps and charging poi’s.

Answers

  • fergussion
    fergussion Registered Users Posts: 407
    Supreme Pioneer
    All updates okay here.
  • VikramK
    VikramK Administrators Posts: 14,323
    Moderator
    Hi @dpspace-1_un37
    The service for speed cameras on your account look okay. I would suggest that you remove the existing database of speed cameras and then do a fresh installation.

    1. Remove speed cameras using the Remove Content tab in MyDrive Connect. (Procedure explained here- https://discussions.tomtom.com/en/discussion/1137413/an-interface-upgrade-in-mydrive-connect-we-have-added-a-remove-content-button)
    2. Perform a soft reset -

    4. Reinstall speed cameras and follow up with another soft reset.
    5. Test the device on a planned route.

    - Vikram
  • dpspace-1_un37
    dpspace-1_un37 Registered Users Posts: 4
    Apprentice Seeker
    Hi VikramK, Unfortunately I don’t have a computer only an Android tablet and IPad, that’s why I bought a Satnav with wifi updates and it’s been okay until now, the cameras are on the satnav and work okay, I’m just not being offered any updates.
  • wayne26
    wayne26 Registered Users Posts: 279
    Renowned Wayfarer
    Hi VikramK

    I'm having the same problem. No Speed camera updates, for several weeks. How can I contact support too see is they are still getting pushed to my device. GO 620 wifi.

    Thank you
  • VikramK
    VikramK Administrators Posts: 14,323
    Moderator
    Hi @wayne26
    Have you tried the steps advised in my comment above?

    Thanks, Vikram
  • dpspace-1_un37
    dpspace-1_un37 Registered Users Posts: 4
    Apprentice Seeker
    Hi Vikram,
    I have deleted the maps and reinstalled them nearly two weeks ago, but am still not being offered camera updates but have had a mapshare update. Since I don’t have a computer to link to do you have any other suggestions.