My new GO PREMIUM X says it cannot access the Traffic service.

DariuszS
DariuszS Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
Traffic service has been unavailable since I bought the device. Other services like MyDrive are connected and work OK. The Traffic subscription is active.

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Answer ✓
    Hi @DariuszS

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • DariuszS
    DariuszS Registered Users Posts: 2
    New Seeker
    And I did the hard & soft reset of the device already.
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @DariuszS

    @VikramK should pick this up on Monday and check/change your units settings on the TT Servers.

    Look back here to see what he says.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Answer ✓
    Hi @DariuszS

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram