Speed cameras disappeared

ZZR1400
ZZR1400 Registered Users Posts: 9
Master Traveler
edited July 2021 in TomTom Services
Just like https://discussions.tomtom.com/en/discussion/1132561/erased-speed-cameras I recently updated my tomtom rider and all the speed cameras have gone. I've never had to pay a subscription since new and it was bought with lifetime maps and speed cameras - says so on the box - and there have always been speed cameras but since the last update, they've all gone. I tried to reinstall them from the files on my PC via Tomtom Home and everytime I tried, i actually saw the folder being deleted in explorer which is very poor! How do I reinstate them please?
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Answers

  • DougLap
    DougLap Posts: 9,956
    Superuser
    Hi @ZZR1400

    @VikramK or @lampard should pick this up and if your unit has Lifetime Cameras they cn ensure the TT settings are correct. Look back tomorrow to see what they say.

    Doug
  • ZZR1400
    ZZR1400 Registered Users Posts: 9
    Master Traveler
    no answer yet. could you give @VikramK or @lampard a nudge please. thanks.
  • kieron
    kieron Posts: 544
     Superuser
    Hi there @ZZR1400 -

    The TomTom Moderators generally work Monday to Friday, so best to wait until Monday for this to be looked into. By the way, which model Rider do you have?
  • ZZR1400
    ZZR1400 Registered Users Posts: 9
    Master Traveler
    Ah right, thanks man. Box just says TomTom Rider - says 2013 when I plug it in and 4GD01 on the unit.
  • kieron
    kieron Posts: 544
     Superuser
    edited July 2021
    Hi @ZZR1400 -

    As this is an older model than the one I use, could you close down the TomTom Home program on your PC, reboot the PC then try running the TT Home program again. Whilst this is taking place, turn on your Rider (battery fully charged)? and do a soft reset - not connected to your PC (drum roll sound). Then try to connect. If no improvement, then as @DougLap stated, it will be investigated and hopefully resolved.
  • Willy875
    Willy875 Registered Users Posts: 5,974
    Revered Voyager
    ZZR1400 wrote: »
    Just like https://discussions.tomtom.com/en/discussion/1132561/erased-speed-cameras I recently updated my tomtom rider and all the speed cameras have gone. I've never had to pay a subscription since new and it was bought with lifetime maps and speed cameras - says so on the box - and there have always been speed cameras but since the last update, they've all gone. I tried to reinstall them from the files on my PC via Tomtom Home and everytime I tried, i actually saw the folder being deleted in explorer which is very poor! How do I reinstate them please?

    Hello,
    The functionality of TomTom models has changed, speed camera services are linked to a subscription. When a speed camera subscription expires, the TomTom device stops alerting.
  • ZZR1400
    ZZR1400 Registered Users Posts: 9
    Master Traveler
    kieron wrote: »
    Hi @ZZR1400 -

    ...and do a soft reset - not connected to your PC (drum roll sound).

    When you say 'soft reset' do you mean a restart or reset factory settings?
  • ZZR1400
    ZZR1400 Registered Users Posts: 9
    Master Traveler
    Thanks. Did a soft reset and rebooted my PC no difference - speed cameras still not there when I go to Tomtom home.
  • Willy875
    Willy875 Registered Users Posts: 5,974
    Revered Voyager
    edited July 2021
    @ZZR1400
    Do you have a valid radar subscription?

    If no valid subscription, no radar.
  • ZZR1400
    ZZR1400 Registered Users Posts: 9
    Master Traveler
    No, but as mentioned, the device came with a lifetime subscription in the first place.
  • Willy875
    Willy875 Registered Users Posts: 5,974
    Revered Voyager
    The 2013 rider has completed the lifetime cartography, but it seems to me that the 2013 rider does not have lifetime radars waiting for the moderator's response on Monday.
  • VikramK
    VikramK Administrators Posts: 14,064
    Moderator
    edited July 2021
    Hi @ZZR1400
    The RIDER (2013 model) comes with map updates for the lifetime of the device.
    For speed cameras updates, a different subscription will be required.

    Since last year, there has been a change in the way how speed camera alerts work.
    When there is no subscription or an existing subscription expires, speed camera alerts will stop alerting.

    Regards,
    Vikram.
  • ZZR1400
    ZZR1400 Registered Users Posts: 9
    Master Traveler
    In that case how about alerting the user before deleting them? That's appalling behaviour - just removing the speed cameras without any notice. Seems a very poor policy - they've been on the device for eight years then you just remove them without telling me.
  • VikramK
    VikramK Administrators Posts: 14,064
    Moderator
    Hi @ZZR1400
    We did send out communication emails to all our customers who had devices with inactive subscriptions last year.
    Here is a screenshot of the email-

    avvm5uexukgf.png

    Regards,
    Vikram
  • ZZR1400
    ZZR1400 Registered Users Posts: 9
    Master Traveler
    A. I didn't receive that email.

    B. It only mentions outdated speed camera locations. I never found any of them outdated.

    C. I never had a subscription so it couldn't expire - so that email doesn't relate to me.

    And D. what a massive case of double-speak. Basically, what it actually means to say is we're gonna stop you having free speed camera locations because we want you to pay for a subscription - yes?

    Give me my free 'outdated' speed cameras back that - as far as I'm concerned - I paid for when I bought the device and you've just robbed me of. Please.
  • carlofusco
    carlofusco Registered Users Posts: 1
    New Seeker
    edited September 2021
    Good morning. I also bought the rider 450 with lifetime maps, traffic and speed cameras. all of a sudden the speed cameras disappeared from September 15th. Because..?



    Mod edit: Machine translated (Italian)
  • Willy875
    Willy875 Registered Users Posts: 5,974
    Revered Voyager
    edited September 2021
    Good morning.
    From Mydrive connect, reinstall the speed cameras.
  • holmass
    holmass Registered Users Posts: 3
    Neophyte Traveler
    My Start 25 has suddenly lost speed camera function too. I also expected it to last the lifetime of the item. I agree it's a way of making us pay for something that should still be there. I also did not get any email relating to speed camera function being changed.
    This is just a rip-off. very poor service by Tomtom.
  • boljak
    boljak USARegistered Users Posts: 43
    Outstanding Wayfarer
    The speed camera is still in your device but the software hides it from you. Despicable! It's like you bought a book. You own the info and respect the publisher's right on copywrite. You don't return the book because there is a new edition. This is consumer right they are violating. We should retain the info up to the time you stopped your subscription.
  • hamousher
    hamousher Registered Users Posts: 6
    Apprentice Traveler
    edited October 2021
    Hi I have a TomTom rider 400 Purchased in 2015 and am in the same boat. Suddenly my speed cameras have disappeared with absolutely no notification. As in the the previous posts the device came with lifetime free updates and as the others have said I definitely received no email about the removal of facilities. I have never been a big fan as I always found it difficult to update my rider, it would always disconnect from My Drive and would take ages to update. My consensus is that I will not have another TomTom. Hope TomTom take note
  • holmass
    holmass Registered Users Posts: 3
    Neophyte Traveler
    I agree with boljack as above.
    My speed camera function has stopped working too. When I bought the machine it had some speed cameras on it. I may not have paid for updates but surely what was on the device when I bought it was mine...paid for. I therefore think TomTom have stolen something that belongs to me.
  • titchyblackcat
    titchyblackcat Registered Users Posts: 6
    Apprentice Traveler
    Same here, unless something changes my next purchase will not be Tomtom. Even if the original Speed Camera Alerts were left on the device i could understand, but basically tomtom have stoled something we've previously bought.
  • titchyblackcat
    titchyblackcat Registered Users Posts: 6
    Apprentice Traveler
    As a footnote to other users.
    I've put an app called Camsam on my phone to save me buying another satnav.
    I haven't tried it yet but will do this week
  • ZZR1400
    ZZR1400 Registered Users Posts: 9
    Master Traveler
    Willy875 wrote: »
    Good morning.
    From Mydrive connect, reinstall the speed cameras.

    BTW - tried your suggestion and it just says my device is no longer supported, closes down MyDrive Connect and opens up Tomtom Home! So non-starter there :(