Answers

• YamFazMan Posts: 20,252
  Superusers

  October 5 edited October 5

  Hi
  @seingalt
  Welcome to the site....
  I find the Wi-Fi devices are more stable and more responsive in general use when I 'Forget' the Wi-Fi connection....
  Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
  I always turn off (Forget) Wi-Fi by default and only login for updates....
  It's no big deal for updates, you only have to enter your Wi-Fi password...
  See... https://discussions.tomtom.com/en/discussion/comment/1763247/#Comment_1763247
  ___________________
  
  Some users have reported that logging out of MyDrive in the Setting menu on the device is beneficial....
  I have multiple Tomtom devices, so I have always logged out of MyDrive in the Setting menu on the devices by default (So I can't comment if it's beneficial or not) ???
  Logging out of MyDrive fix for Multiple device using one Account
  See... https://discussions.tomtom.com/en/discussion/comment/1725859/#Comment_1725859
  I guess the fewer Data Connections in use on the device, at any one time, the less load on system resources ???
  
  Stay safe... ATB YFM

  1
• seingalt Posts: 5 [Apprentice Seeker]

  October 5

  Thank you very much. Your suggestion is very interesting. However, by clicking "forget" I only eliminate the connection I am using at home. The wifi itself apparently can't be eliminated and remains in a "potential" state.
  

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• Grumpftl Posts: 6 [Master Explorer]

  October 6

  I had the same behaviour - reboot nearly every min (getting dark, then it's starting up again).
  Finaly a "reset to default" and re-entering everything new (tomtom account, settings etc.) helped.
  So you may try that....
  
  Greetings
  Grumpftl

  1
• YamFazMan Posts: 20,252
  Superusers

  October 6 edited October 10

  Hi
  @seingalt

  seingalt wrote: »

  Thank you very much. Your suggestion is very interesting. However, by clicking "forget" I only eliminate the connection I am using at home. The wifi itself apparently can't be eliminated and remains in a "potential" state.

  Yes.....
  As in my initial post, I have Multiple Tomtom devices and have always logged out of MyDrive in the device Settings Menu....
  My Wi-Fi GO premium was quite laggy & occasionally crashed.... But since I 'Forgot' the Wi-Fi in the setting menus, it's been OK....
  
  Old post maybe interesting... https://discussions.tomtom.com/en/discussion/1117134/how-to-turn-off-wi-fi-transmission
  
  Stay Safe... ATB YFM

  1
• seingalt Posts: 5 [Apprentice Seeker]

  October 10

  This solution looks very reasonable, but I am not sure that after "reset to default" (in my Italian TomTom: "ripristina dispositivo") I shall be able to re-enter all the previous data (maps and the rest). Could you show me the step by step procedure I should follow? Grazie!

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• seingalt Posts: 5 [Apprentice Seeker]

  October 10

  The only effective solution has been in fact "ripristina" (recover) from the menu of the device itself (Go Premium 6). There has been no need to re-install anything (apart from "Language" and so on). Even the positions selected previously were there. I should add that the TomTom video on YouTube has been of no help (or worse...). My final comment is: may a major company like TomTom abandon its customers and only count on the kindness of the Forum? I would have wished to receive an official response to my query by TomTom itself, as for example Apple does. Thank you very much to the Forum for their kind help!

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• malcs3 Posts: 14 [Legendary Explorer]

  October 13

  I have a problem that my Go Premium continually freezes then restarts over and over. I found that if i turn the My Drive syncing OFF on the device then it sorts out the problem. But it means I cannot connect to the My Drive app on my phone!! And the reply I keep getting is to try a new account....which means I lose all my stored places etc. 3 of my friends have exactly the same issue. TomTom need to correct the issue with a software update, as it is not my account that's faulty but the software. My device works perfectly if the syncing to MyDrive is OFF

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• seingalt Posts: 5 [Apprentice Seeker]

  October 14

  Thank you. I will bear it in mind for the next shortcomings, which are likely to come...

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