My TomTom turns off frequently, then after some time turns on again.
seingalt
Registered Users Posts: 5 
Apprentice Seeker
Apprentice Seeker
This happens more and more frequently, putting me in very unpleasant situations. Why does this happen? Can it be fixed?
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Answers
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Hi
@seingalt
Welcome to the site....
I find the Wi-Fi devices are more stable and more responsive in general use when I 'Forget' the Wi-Fi connection....
Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
I always turn off (Forget) Wi-Fi by default and only login for updates....
It's no big deal for updates, you only have to enter your Wi-Fi password...
See... https://discussions.tomtom.com/en/discussion/comment/1763247/#Comment_1763247
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Some users have reported that logging out of MyDrive in the Setting menu on the device is beneficial....
I have multiple Tomtom devices, so I have always logged out of MyDrive in the Setting menu on the devices by default (So I can't comment if it's beneficial or not) ???
Logging out of MyDrive fix for Multiple device using one Account
See... https://discussions.tomtom.com/en/discussion/comment/1725859/#Comment_1725859
I guess the fewer Data Connections in use on the device, at any one time, the less load on system resources ???
Stay safe... ATB YFM1 -
Thank you very much. Your suggestion is very interesting. However, by clicking "forget" I only eliminate the connection I am using at home. The wifi itself apparently can't be eliminated and remains in a "potential" state.
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I had the same behaviour - reboot nearly every min (getting dark, then it's starting up again).
Finaly a "reset to default" and re-entering everything new (tomtom account, settings etc.) helped.
So you may try that....
Greetings
Grumpftl1 -
Hi
@seingalt
Yes.....Thank you very much. Your suggestion is very interesting. However, by clicking "forget" I only eliminate the connection I am using at home. The wifi itself apparently can't be eliminated and remains in a "potential" state.
As in my initial post, I have Multiple Tomtom devices and have always logged out of MyDrive in the device Settings Menu....
My Wi-Fi GO premium was quite laggy & occasionally crashed.... But since I 'Forgot' the Wi-Fi in the setting menus, it's been OK....
Old post maybe interesting... https://discussions.tomtom.com/en/discussion/1117134/how-to-turn-off-wi-fi-transmission
Stay Safe... ATB YFM1 -
This solution looks very reasonable, but I am not sure that after "reset to default" (in my Italian TomTom: "ripristina dispositivo") I shall be able to re-enter all the previous data (maps and the rest). Could you show me the step by step procedure I should follow? Grazie!0
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The only effective solution has been in fact "ripristina" (recover) from the menu of the device itself (Go Premium 6). There has been no need to re-install anything (apart from "Language" and so on). Even the positions selected previously were there. I should add that the TomTom video on YouTube has been of no help (or worse...). My final comment is: may a major company like TomTom abandon its customers and only count on the kindness of the Forum? I would have wished to receive an official response to my query by TomTom itself, as for example Apple does. Thank you very much to the Forum for their kind help!0
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I have a problem that my Go Premium continually freezes then restarts over and over. I found that if i turn the My Drive syncing OFF on the device then it sorts out the problem. But it means I cannot connect to the My Drive app on my phone!! And the reply I keep getting is to try a new account....which means I lose all my stored places etc. 3 of my friends have exactly the same issue. TomTom need to correct the issue with a software update, as it is not my account that's faulty but the software. My device works perfectly if the syncing to MyDrive is OFF0
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Thank you. I will bear it in mind for the next shortcomings, which are likely to come...0
