How can I get traffic information? — TomTom Community

How can I get traffic information?

rodneyf2rodneyf2 Posts: 6 [Apprentice Traveler]
My GO Essential connects happily to my phone using Bluetooth. Phone calls can be made using the connection. Whilst the satnav is connected, my phone is showing a 4G connection. However my satnav shows that there is no connection to the internet and therefore no traffic information is available. How can I fix this?

Best Answer


  • rider1riderrider1rider Posts: 1,201 [Exalted Pioneer]
    Accepted Answer
    is tethering supported
  • DougLapDougLap Posts: 9,107
    Hi @rodneyf2

    Let us see what @VikramK has to say after he has reviewed the units settings on the TT servers. Look back later tomorrow..

  • VikramKVikramK Posts: 12,866 Moderator
    edited October 5
    Hi @rodneyf2
    Welcome to the community! Could you so a factory reset and pair again?
    Main menu- Settings- System- Reset

    To avoid losing your stored favourites and routes, you can create a back-up using MyDrive web. (User Manual)

    Also, I hope that the Bluetooth® tethering is not blocked by your network provider.

  • rodneyf2rodneyf2 Posts: 6 [Apprentice Traveler]
    Brilliant, rider1rider, I did wonder about that and have now tried it and all seems fine. Thanks very much.
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