Contact Australia customer service — TomTom Discussions

Contact Australia customer service

jddy Registered Users Posts: 6
Master Traveler
edited January 2019 in Travel lounge
Where can I find the email Address to contact support. I am in Australia


  • tfarabaugh
    tfarabaugh Posts: 16,880
    You can email them through the website (although I suggest calling them instead, emails tend to take a long time to get a response). To get the email or number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then either Email Us or Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helps, please let me know if this answered your question. If it did, please mark it as a solution so others can look for it if they have the same question.
  • YamFazMan
    YamFazMan Posts: 20,496
    Tomtom Support Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST

  • jddy
    jddy Registered Users Posts: 6
    Master Traveler
  • jddy
    jddy Registered Users Posts: 6
    Master Traveler
    Thanks to everyone..have cleared it up with TOMTOM Au...and have cjanged my residence to AUSTRALIA
    DPMcOLG Registered Users Posts: 4
    Apprentice Seeker
    I am in Australia, and have a problem with screen glitches on my TomTom Runner 3, still under warranty.
    I tried the Australian number from above posts, thanks, but it just refers me to TomTom Support Live Chat in England with no option to speak to anyone, so no good.
    The Support Live Chat Australia won't connect, just constantly waiting for the Chat Server to connect, two hours so far and counting!
    Any help would be appreciated.
  • lampard
    lampard Administrators Posts: 5,760
    Hi @DPMcOLG,

    I've sent a heads up to the customer support and someone will get in touch with you shortly via email.

    Thanks, lampard
  • BigW
    BigW Registered Users Posts: 2
    New Seeker
    How do I speak directly to TomTom Australia?
    The 1300 number is disconnected
  • deejaydque
    deejaydque Registered Users Posts: 4
    Apprentice Seeker
    edited October 2021
    BigW wrote: »
    How do I speak directly to TomTom Australia?
    The 1300 number is disconnected
    Of course its disconnected.

    Ive been trying to find and get in contact with them aswell for over a month now and still nothing … 😡😡

    If i dont get a phone call or speak to a “human” person by the end of week - i will be raising a case with Fair Trading Australia.
  • DougLap
    DougLap Posts: 9,408
    Hi @BigW

    Phone lines stopped working when Covid started and more are now employed on the Chat facility.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    This has worked for others in Australia but if it does not work exactly as described then try another Web Browser.