GO 620 crashes on trying to open the menu (factory reset does not help / bricked.)
ChrisC3k
Posts: 3 [Apprentice Seeker]
I have a GO 620. Yesterday I ran a software update which brought it up to the latest version. The device was functioning fine for a while, until I tried re-arranging icons on the main menu. At some point the device seemed to crash and restarted. After the restart, I'm now unable to open the main menu at all:
I can still scroll around the map, zoom in / out and it shows where I am - but I just can't get into the menu or do anything, so the device is useless.
I tried a factory reset - twice - using the instructions from this page - it was tricky to get that to work, but I eventually managed to put the device in recovery mode, connect to my PC and reinstall the firmware. But after successfully updating, restarting and accepting the initial data privacy prompts - I get the same result as above, I still can't open the main menu.
If I had to guess, I'm speculating that some on-device configuration got corrupt when it crashed and a factory reset doesn't actually erase this corrupt configuration.
What should I do next? How to proceed from here to get my device working again?
- While sitting on the home screen, press the ".... Menu" button.
- Device screen dims and goes black.
- Screen stays black for a few seconds.
- The map appears to reload and I'm back right on the home screen again.
- If I press the ".... Menu" button again, it just repeats and I can't open the menu.
I can still scroll around the map, zoom in / out and it shows where I am - but I just can't get into the menu or do anything, so the device is useless.
I tried a factory reset - twice - using the instructions from this page - it was tricky to get that to work, but I eventually managed to put the device in recovery mode, connect to my PC and reinstall the firmware. But after successfully updating, restarting and accepting the initial data privacy prompts - I get the same result as above, I still can't open the main menu.
If I had to guess, I'm speculating that some on-device configuration got corrupt when it crashed and a factory reset doesn't actually erase this corrupt configuration.
What should I do next? How to proceed from here to get my device working again?
0
Answers
Superusers
@ChrisC3k
Welcome to the site....
Do you have a Micro SDHC memory cart installed ??? If 'Yes' try removing the Memory card...
Stay Safe... ATB YFM
No, there is no MicroSD card in the device.
I've discovered that I can still use navigation if I long-press on the map to select a destination - but whenever I press the menu button, it still crashes immediately so it's not really usable.
Superusers
@ChrisC3k
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay safe... ATB YFM
Restarting the device, resetting the device, restoring the device - none of it makes any difference. It still crashes when I press the Menu button.