Can't update GO50 device is still on a 17.300

haelewyn
Registered Users Posts: 1 
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My GO50 device is still on a 17.300 software and I didn't update it (or use it) since then (2017).
I tried to update my device (Nav4 software) many times now but no matter what i try about restarting things (pc and device) or go back to factory settings on the device, The update process always stops without succes.
The device says : try again, if that doesn't work, contact support. There a chatbot recommends to contact ... I don't know who.
On PC i see 'not all files were updated' or likely and it stops.
Anyone who has an idea what i can try more ?
I tried to update my device (Nav4 software) many times now but no matter what i try about restarting things (pc and device) or go back to factory settings on the device, The update process always stops without succes.
The device says : try again, if that doesn't work, contact support. There a chatbot recommends to contact ... I don't know who.
On PC i see 'not all files were updated' or likely and it stops.
Anyone who has an idea what i can try more ?
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