Device tomtom go 520 not working after update tomtom home — TomTom Community

Device tomtom go 520 not working after update tomtom home

i have a tomtom go520. using the tomtom home app i updated the satnav. Now I get a message "you cannot use this map on this device", tried reinstalling, now get a message " no maps found", please advise

Answers

  • Willy875Willy875 Posts: 2,967 [Exalted Pioneer]
    On the new Go 520 it is in wi-fi that you have to make the updates
    if you want to use a computer, you need to download the Mydrive connect software
  • Mohammed1Mohammed1 Posts: 2 [Novice Seeker]
    Hi thanks for your quick reply, I have the old 520 which does not use the mydrive software. Where can I access an older map so that I can use the device once again ?
  • Willy875Willy875 Posts: 2,967 [Exalted Pioneer]
    no computer backup?
  • DougLapDougLap Posts: 9,136
    Superuser
    Hi @Mohammed1

    Look back here tomorrow to see what @VikramK has to say after he has looked at your problem.

    Doug
  • VikramKVikramK Posts: 12,866 Moderator
    Hi @Mohammed1
    Welcome to the community!
    A map has been reactivated on your TomTom account, please remove the existing map first using TomTom HOME and download a fresh version offered as updates.

    Regards,
    Vikram
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