Start 25 Map update expired — TomTom Community

Start 25 Map update expired

Hello,

I have a Tomtom Start 25 model ant it has lifetime update but when I try to update the map on "Mydrive Connect" it sais "expired". Can you help me ?

Thank you !

KB

Best Answers

Answers

  • Willy875Willy875 Posts: 2,922 [Exalted Pioneer]
    edited September 27
    come back tomorrow the moderator @Vikramk will look at your account
  • KlaudijusKlaudijus Posts: 5 [New Seeker]
    Willy875 wrote: »
    come back tomorrow the moderator @Wikramk will look at your account

    Ok Thank you !
  • VikramKVikramK Posts: 12,866 Moderator
    Accepted Answer
    Hi @Klaudijus
    Welcome to the community!
    I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
    If you purchased the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
    Regards, Vikram.
  • KlaudijusKlaudijus Posts: 5 [New Seeker]
    VikramK wrote: »
    Hi @Klaudijus
    Welcome to the community!
    I reviewed the device subscriptions in the background, I don't see the device is factory embedded with lifetime maps.
    If you purchased the device with lifetime maps, then please contact our customer service. They might need some additional information before activating the services.
    Regards, Vikram.

    Hi @VikramK ,

    Ok thank you for your answer. But to contact the customer service ( in this website : https://help.tomtom.com/hc/fr-fr ) I need to connect to my account and when I enter my password the page crashes with error "HTTP ERROR 400".
  • Willy875Willy875 Posts: 2,922 [Exalted Pioneer]
    Accepted Answer
    What are the first two letters of your serial number

    Comment contacter le support client TomTom par chat ou email
    https://help.tomtom.com/hc/fr-fr/articles/360015568919

    Contacter le support Tomtom par email
    https://help.tomtom.com/hc/fr/requests/new?ticket_form_id=360000679560
  • KlaudijusKlaudijus Posts: 5 [New Seeker]
    @Willy875

    Serial Number starts with : BL

    Thank you for the links, it's the same problem, every time i click "connect" de site shows the same "HTTP ERROR 400".
  • KlaudijusKlaudijus Posts: 5 [New Seeker]
    @Willy875

    I tried to access with my phone and this time I connected with no problem. I'm now in contact with customer service. Thank you
  • Willy875Willy875 Posts: 2,922 [Exalted Pioneer]
    Accepted Answer
    Try with another browser or delete cookies

    BL > Start 25, 4GB + micro-SDHC, MyDrive Connect  NAV3
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