Routes won't include M2 CityLink in Melbourne

BC100
BC100 Registered Users Posts: 11
Master Explorer
tgr4r0rjf9c0.png

Routes are avoiding using M2 CityLink in Melbourne. Image above is when I dropped a pin on the freeway and you can see it won't route to it.

Comments

  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi @BC100

    Welcome to the Community! By any chance, M2 CityLink is a toll road? I can in the screenshot below ETA that you selected an option to avoid them. Can you remove it and check again?

    Best, lampard
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    Yes it's a toll road but I haven't selected the avoid toll roads. But I checked another toll road and it's also not working812r6cybnaqq.png
    31m1ibtbsdez.png
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    Note that to avoid toll roads it would have a crossed out toll road symbol. I think the issue is that amigo is avoiding toll roads regardless of settings
    n1kdd6nl6qhh.png
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi @BC100

    For me, it's a bit different. The M2 is still included in one of the routes suggested:
    0nr23oqtbu4w.jpg

    And avoid toll option works since none of the routes suggested has a toll included in it:
    myqwg5z0uv3c.jpg

    I'm still checking this with my team about the dotted route I can see in your screenshots. I'll let you know.

    Best, lampard
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    Thank you. Here's the version of Amigo for Android I'm using 4uqmd9inupv6.png
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi there @BC100

    On Friday, we released a new version 8.172.0. Can you update the app and check if you're still having the same issue? I tried this at my end but can't reproduce this.
    BC100 wrote: »
    Note that to avoid toll roads it would have a crossed-out toll road symbol. I think the issue is that amigo is avoiding toll roads regardless of settings
    When there is no other feasible route, we will have tolls included. There might still theoretically be routes that avoid toll completely. But if you have to significantly detour, then the app will propose the route with toll.

    Best, lampard
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    I've updated to the latest version 8.172.0 and I still can't route to toll roads. 4u74gtuftndv.png
    wz6l3cwtthm6.png
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Thanks, @BC100 ! Can you provide an example (with the start and end point) of the route in the above screenshot? Also, the name of your phone model and Android version installed on it. I still can't reproduce this on my phone meaning the dotted route doesn't appear on the app.

    Best, lampard
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    From Moray St South Melbourne to Melbourne International Airport. This should route via M2 CityLink tollway. h6vo88sj40nj.png
    6ajam3h2v0qq.jpg
    c0dnflhs0anx.png
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    Have you looked into this further?
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    Toll roads still aren't working. Is there a plan to fix this?
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi @BC100

    Unfortunately, the team is not able to reproduce this at our end (including me). It offers the M2 CityLink every time we try to plan the route.

    Best, lampard
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    Have you tried on an actual phone or just an emulator? I've tested on a Galaxy S20+ and S10. Both show same issue. d6c3kbjosba1.jpg
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    I downloaded TomTom Navigation and toll roads work fine. So this is an issue with Amigo. I think you've been trying to replicate using TomTom Navigation, please test using Amigo. bfss8s81fvgd.jpg
  • BC100
    BC100 Registered Users Posts: 11
    Master Explorer
    Is there anyone else in the community who can try using Amigo on Android or Apple to see if they can navigate to a toll road please?