Answers

• Willy875 Posts: 2,930 [Exalted Pioneer]

  September 22

  If you have been without a subscription for more than 18 months, your Sim had to be deactivated and it is not possible to reactivate it
  
  your best bet is to contact Tomtom customer service and ask them if your Sim card is still activated.
  
  How to contact TomTom customer support by chat or email
  https://help.tomtom.com/hc/en-gb/articles/360015568919/
  

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• sdkhfhudk Posts: 2 [Apprentice Seeker]

  September 22

  I've not had a gap of 18 months. The contact link doesn't work, I get redirected to https://discussions.tomtom.com/en/ .

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• Willy875 Posts: 2,930 [Exalted Pioneer]

  September 22 edited September 23

  Change browser.

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• Willy875 Posts: 2,930 [Exalted Pioneer]

  September 22

  To try
  Complete reset to factory settings, then do not log into your tomtom account on the device.

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• toeterke Posts: 5 [Master Explorer]

  October 17

  It's always the same with tomtom and the nb1 system.
  I have a nb1 in the cx5 and a tomtom premium( livetime maps and live) in the second car.
  So, I buy a live service for the nb1 (prove on invoice) and as you would suspect...the service is not renewd in the car.
  It took me 3 weeks and a lot of hours to make it work. Customer service was saying i didn't bought it. When I told them about the invoice for the nb1, They told me I bought it for the premium. Seriously.....

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• toeterke Posts: 5 [Master Explorer]

  November 24

  The same happened to me.
  They told I bought live services for a go 6200 ( has livetime services 🙄)
  It took me also weeks to convince them that the invoice was for the nb1.

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