Paid for update, but not made available. What should I do.

JN98
JN98 Registered Users Posts: 2
New Seeker
I have purchased 1yr Speed Camera update and have been invoiced. But TomTom has not made it available and every time I log in reminds me to re-subscribe. Looking at the forum this seems to be a common problem, but I'm still not sure what the solution is. There seems to be no way to contact TomTom. Help!

Best Answer

  • DougLap
    DougLap Posts: 10,117
    Superuser
    Answer ✓
    Hi @JN98

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • DougLap
    DougLap Posts: 10,117
    Superuser
    Answer ✓
    Hi @JN98

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug
  • JN98
    JN98 Registered Users Posts: 2
    New Seeker
    For info, it doesnt seem to work in Chrome, but OK in Edge.