traffic update

jonnyfreemantle
jonnyfreemantle Registered Users Posts: 1
Apprentice Seeker
recently bought a traffic 12mth update, its showing as payment completed on my account but theres nothing to update on my device and its still showing as expired on my satnav

Answers

  • YamFazMan
    YamFazMan Posts: 21,161
     Superuser
    Hi
    @jonnyfreemantle
    Welcome to the site...
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @jonnyfreemantle
    Welcome to the community! The order has not been allocated to your account. Please get in touch with our customer service along with the order number. They should help you sort the subscriptions on your account.

    Regards,
    Vikram
  • DougLap
    DougLap Posts: 10,056
    Superuser
    Hi @jonnyfreemantle


    There is no Phone Line Customer Support so try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug