Purchased europe map no available in the MyDrive Connect — TomTom Community

Purchased europe map no available in the MyDrive Connect

Lajos53Lajos53 Posts: 3 [Apprentice Seeker]
On weekend I have been pucrhased a new europe map. I checked the ordesr what is completed, but the update is no available in MyDrive Connect account.
Also need some time to available in the app?
Thanks for your help.

Answers

  • DougLapDougLap Posts: 9,154
    Superuser
    Hi @Lajos53

    Contact Customer Support via Chat as they can expedite the allocation of the map to your account. Ensure you have the order number.


    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug
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