traffic update
jonnyfreemantle
Posts: 1 [Apprentice Seeker]
recently bought a traffic 12mth update, its showing as payment completed on my account but theres nothing to update on my device and its still showing as expired on my satnav
0
TomTom Services
jonnyfreemantle
Posts: 1 [Apprentice Seeker]
Answers
Superusers
@jonnyfreemantle
Welcome to the site...
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
Welcome to the community! The order has not been allocated to your account. Please get in touch with our customer service along with the order number. They should help you sort the subscriptions on your account.
Regards,
Vikram
Superuser
There is no Phone Line Customer Support so try the following:-
Tap Support at the top of this page
You then HAVE to Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and at the bottom is a message option
Type Contact or Chat in the box
If Chat is available you should be offered the chance to Tap Live Chat
If it is Out of Hours for Chat you should be offered an option to message
If it does not work exactly as described then try another Web Browser.
Doug