How do I turn up the volume of the voice within the app?

grof
grof Registered Users Posts: 98
Supreme Trailblazer
I can turn up the volume of my phone, and I can turn up the volume of the channel its routed to, but that is not what I'm after. In relation to all other apps using the same channels the TT Go App is much too quiet (about 50% of google maps say). It needs to be increased to the same or similar volume to the other apps sharing the same channels so that they can be used together.

Am I missing a setting somewhere? Thanks
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Comments

  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    edited January 2021
    Hi @grof

    Thank you for this feedback! I'm not aware of any complaints about the volume being too low in the app but I've notified the team and they will take a look into this. Google maps have controls for changing the volume in the settings. From what I see, it would be better to implement HFP support first than bring back the volume slider in the app. But surely, the volume slider is on the roadmap.

    Regards, lampard

  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    edited January 2021
    Yes please. the volume of the app (with internal slider or otherwise) needs to be increased to match/ bring it in line with other apps sharing the same channels. Otherwise, there is too large a discrepancy between volumes to use the same channel for multiple apps. This is very limiting and could be easily solved if TT made the app volume similar to other android apps. I have never had to adjust the volume of say google maps or music to make them similar. But the TT app is very faint by comparison. I know I'm not alone with this problem as per other comments on the forum. Be great to get if fixed. Thanks.
  • Frank56
    Frank56 Registered Users Posts: 8
    Apprentice Traveler
    lampard wrote: »
    Hi @grof

    Thank you for this feedback! I'm not aware of any complaints about the volume being too low in the app but I've notified the team and they will take a look into this. Google maps have controls for changing the volume in the settings. From what I see, it would be better to implement HFP support first than bring back the volume slider in the app. But surely, the volume slider is on the roadmap.

    Regards, lampard

    You must be joking! " I'm not aware of any complaints about the volume being too low in the app"

    I complained about this months ago , and I am not the only one.

    Fiddling with the volume button on the telephone while driving is much more of a distrating when driving than the original slider. It is dangerous!

    Besides that missing volume slider, even at max the volume is so low I have to reduce the music playing from the phone to a low level (and the car amplifier way up, close to the limit). Also picked the loudest voice to get decent volume.

    Just cannot understand that TT can not make a decent volume level and control in their app
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    edited January 2021
    Feedback like this should be jumped on by TT as we are essentially beta testing the product. It could be a real win-win, surely what the forum is for!! And yes, I have to agree I've seen lots of posts about the volume problem. TT could you please acknowledge this problem which I have personally reported through this portal, by direct email (still no remedy) and as feedback through Google play, and provide a fix asap. None of us are here trying to get something for nothing, in fact its just an additional pain to have to keep on reporting problems, especially with very little useful feedback, let alone with no fix. Thanks.
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    Anyone able to update on this issue..... its a very old one now. Thanks
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    edited September 2021
    Hello to anyone from Tom Tom.

    I have a message dating back to January from TT telling me that this low volume problem was a know issue and on their To Do list and we could expect a fix imminently. I'm sad to say that having not used the app for a long time I went on a motorcycle trip yesterday and could tell no discernible difference from when I and many others reported the problem many months ago. Could we please have a date for a fix? Forgive me if I've missed a setting somewhere. In my mind the volume of the app just needs to be brought in line with all other apps which seem to have the same shared volume, such as google maps. That way they can share the same audio channel. Simple, and probably a dead easy fix.

    Please see original post at the top of this thread. Thanks
  • Machino
    Machino Registered Users Posts: 1
    New Traveler
    grof wrote: »
    Hello to anyone from Tom Tom.

    I have a message dating back to January from TT telling me that this low volume problem was a know issue and on their To Do list and we could expect a fix imminently. I'm sad to say that having not used the app for a long time I went on a motorcycle trip yesterday and could tell no discernible difference from when I and many others reported the problem many months ago. Could we please have a date for a fix? Forgive me if I've missed a setting somewhere. In my mind the volume of the app just needs to be brought in line with all other apps which seem to have the same shared volume, such as google maps. That way they can share the same audio channel. Simple, and probably a dead easy fix.

    Please see original post at the top of this thread. Thanks

    Please keep posting because I think the TomTom people are NOT going to fix anything.

    The volume is obviously WAAAAAAAAY too low in the TomTom app. I am unable to listen to loud music when driving somewhere new because I oftentimes miss prompts.

    I use TomTom over Google Maps because Google's view is not very user friendly. However, you can actually hear Google's directions.
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    edited September 2021
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????
    HELLO TOM TOM - CAN YOU HEAR US?????

  • MUP
    MUP Registered Users Posts: 614
    Revered Pioneer
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    Hi Mup, how do you conjure up a mod?
  • Willy875
    Willy875 Registered Users Posts: 5,974
    Revered Voyager
    grof wrote: »
    Hi Mup, how do you conjure up a mod?

    Hello,

    Example @VikramK @lampard
  • MUP
    MUP Registered Users Posts: 614
    Revered Pioneer
    Let me try "Kuchiyose no Jutsu" now ...

    I bid you, oh genie, please appear now
    @lampard @szachowa
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    edited September 2021
    Thanks!

    To my mind it doesn't even need a slider, just make it the same volume as everything else. I don't have this problem with ANY other app!! It's probably just one line of code that needs amending that would take a developer moments to fix! Just TT stubbornness as usual.
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    Hi @grof

    It seems we won't bring back the volume slider to the app anytime soon. I'll post back here once there's an update or plan to do this.

    I've no new updates to share regarding the low volume issue which is still under investigation. (GONAV-1875)

    Best, lampard

    P.S. thanks for summoning me!
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    Hello @lampard

    It would be so nice if when we left feedback or reported bugs / problems that someone from TT said "thanks and we're on it, should have something for you in a day or two". But this never seems to be the case. Instead we just get hung out to dry. The volume problem is well documented and very old. Why doesn't someone just fix it? Job done!
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    I note there's a new release Version 3.3.2 (20 Sep. 2021). Did the fix take place?
  • lampard
    lampard Administrators Posts: 6,006
    Moderator
    No, see more information about 3.3.2 below:
    Jürgen wrote: »
    Version 3.3.2 (20 Sep. 2021)
    • Android 12 support
    • Improved subscriptions screen
    • Simplified privacy screen at onboarding
    • Bug fixes and improvements

    Best, lampard


  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    Hello @lampard

    I saw Jurgens post but it makes no mention of what the bug fixes are, hence my enquiry. To keep things simple can you please just tell me when the volume problem will be fixed. As I say its a well documented problem that's been around for far too long already! Thanks
  • Hobbit1959
    Hobbit1959 Registered Users Posts: 6
    Master Explorer
    Octover 4th, the problem persists... :#:#:#
  • FAC
    FAC Registered Users Posts: 9
    Master Explorer
    TomTom Go by default use the AA music channel for volume.

    To check volume go into the music app such as Youtube Music, Spotify etc if you adjust that volume it should manage the TT Go Volume through AA
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    edited October 2021
    @FAC No, the point is that the TT app is much quieter than all the other apps, so those that share the same channel, say TTGo and music cannot be used together. Music good volume, TT much too quiet. Turn up the volume to hear the TT, music deafening! Probably a 5 minute fix for someone at TT who knows what they're doing.
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    Hi @szachowa
    Today I cancelled my subscription. I have received no help from TT to help me get back up and running. I find it so short sighted of TT to treat their customers with such contempt. I would happily pay two or three times the annual subscription if the app actually worked for any length of time and TT offered some assistance when their loyal paying customers go out of their way to report bugs/problems. Really fed up with being treated so badly!!
  • Drpepper99uk
    Drpepper99uk Registered Users Posts: 7
    Apprentice Traveler
    I have this same issue, I've bumped this thread to show that this is an issue from last year with no update as to when it's likely to be fixed.

    Regards,

    Michael.
  • Frank56
    Frank56 Registered Users Posts: 8
    Apprentice Traveler
    The best I could do was to use the 'notification channel' (meldingskanaal) in TT at maximum and the music playing from the phone at around 80%. Sometimes you have to adjust the volume of the music, depending a bit at the recording level. Still, I would prefer a volume sliding bar for the TT sound level over fiddling with the phone buttons for the music level when driving.
    After the drive you have to reduce the sound level to a much lower level for normal phone operation, to avoid a very loud ringing when some one calls/whatsapp's you.This could easily be avoided if the sound level was not kept ridiculously low for the TT app. But even that seems t be to difficult for them.....
  • grof
    grof Registered Users Posts: 98
    Supreme Trailblazer
    edited June 2
    This will not get fixed! I honestly can't think of a single thing I raised with TT over the many years I've been using their products that got fixed. What I have realised though is that Google maps works perfectly, has no stupid volume problems, the voice is loud and clear, when it says avoid motorways it does just that and not A roads as well. All in all a much much better experience and no having to chase problems that will NEVER be fixed. Know what I love about TT? NOTHING! I just got back to London from Anglesey without a whiff of a problem using Google maps. That's 600 miles of perfect navigation.