Where is my order? — TomTom Community

Where is my order?

Money has been taken from my account...I ordered through the official website as I was offered a discount as my go live 820 was no longer supported and was giving me no end of problems.....Since the money has been taken I have not heard a thing and I am beginning to wonder if I have made a big mistake reading these other posts regarding import duties etc....TomTom you are an absolute nightmare to get hold off your customer service is at best very poor to say the least....Please someone get in touch to resolve this thank you

Answers

  • Willy875Willy875 Posts: 2,975 [Exalted Pioneer]
    https://www.tomtom.com/en_gb/legal/terms-and-conditions/

    2.3 Delivery and risk of loss
    TomTom will aim to deliver the Product within 30 days of order acceptance. If multiple Products are ordered, TomTom reserves the right to deliver each Product separately. Furthermore, TomTom aims to make Services available within 24 hours after the order acceptance.

    A Product will be delivered to your delivery address. A Service will be downloadable or delivered and/or made available to you electronically. The risk of loss or damage to a Product will pass to you at the moment the Product is delivered to you. The risk of loss or damages to a Service will pass to you at the moment the Service is made either available to you or delivered to you electronically.

    If you do not take delivery of the Product, TomTom reserves the right to charge you for the reasonable cost of storing the Product until delivery can be made.

    If delivery to you should fail for any reason outside of TomTom's control, TomTom reserves the right to cancel the agreement and refund any monies paid.

    If TomTom by mistake delivers a Product to you or delivers and/or by mistake makes available a Service to you, please contact TomTom in order to receive further return instructions (email via http://www.tomtom.com/support).



  • wilki66wilki66 Posts: 2 [New Seeker]
    Thanks Willy875 for your help but I already knew that I really want someone from TomTom to contact me regarding the status of this order as like I said you just can not get hold of anyone from the so called customer support side so TomTom step up and contact me thank you
  • Willy875Willy875 Posts: 2,975 [Exalted Pioneer]
    How to contact TomTom customer support by chat or email

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email

    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
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