Been showing a spinning circle for 6 hours, cannot get it to proceed!! Now what?

MilfordGuy
MilfordGuy Registered Users Posts: 2
New Seeker
Been showing a spinning circle for 6 hours, cannot get it to proceed!! Now what?

Answers

  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    Hi @MilfordGuy
    Welcome to the community!
    When and where exactly do you see a spinning circle?
    A little more information about the issue would help..

    Thanks,
    Vikram
  • YamFazMan
    YamFazMan Posts: 21,015
     Superuser
    edited September 2021
    Hi
    @MilfordGuy
    Welcome to the site...
    Which model of the Tomtom GO Range do you own ??? There are so many....
    If you are not sure... What are the 1st 2 characters of the serial number ??? The two letters define the Tomtom Model...

    ATB YFM
  • MilfordGuy
    MilfordGuy Registered Users Posts: 2
    New Seeker
    edited September 2021
    The serial starts with "ZE"
    The Model says "4PN60"
    The spinning circle is in the center of a black screen.
    This happened when it tried to update. Last I saw was "You need to download a map". It's been spinning ever since now; 10 hours.
  • YamFazMan
    YamFazMan Posts: 21,015
     Superuser
    edited September 2021
    Hi
    @MilfordGuy
    'ZE' = GO 620 Wi-Fi Connected device....
    It looks like something happened to crash the operating system, and that the Recovery Mode may have automatically started on your device....

    Recovery Mode will >> NOT << work connected over Wi-Fi....
    For Recovery Mode to work, MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << in MyDrive Connect...
    The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    ___________________________

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
    If Recovery mode has Auto Started, it will bypass the Text screen and the 3 presses of the power button... And will already be at a stage of Recovery somewhere between the 'Spinning-disk' image shown in bullet point (5) and the bullet point (7) image showing the recovery progress count up to 100%

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out....
    Any attempts at a Restart of the device... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    ___________________________
    End
    ___________________________

    You may need to Contact Tomtom Support....
    Contacting Tomtom Support….
    Due to COVID-19, the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat will be available during Normal Office Hours
    Email will be available outside of Normal Office Hours

    See… Step by Step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
    ________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
    __________________________
    End
    __________________________

    If all else fails ??? Maybe try....
    If I'm having problems with MyDrive Connect....
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See Step-by step instructions Here... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders

    Stay Safe... ATB YFM