Unknown SatNav support website (Scam?)



  • jakobherpich
    jakobherpich Registered Users Posts: 1
    New Seeker

    my dad called me tonight about a suspicious experience when trying to update his tomtom device.

    He told me that he received a call from a supposed support agent who eventually took control of his computer screen. My dad eventually just turned off the computer and hung up on the caller and then called me up for help. Apparently he visited this website: https://gpsdeviceupdates.com

    The site is very well designed with reasonable content but it lacks a proper imprint. It is obviously targeting a German audience but the servers seem to be located in Iceland and the domain has been registered only about 8 months ago.

    Is this a contracted partner of tomtom or a scam?


  • DougLap
    DougLap Posts: 9,956
    Hi @jakobherpich

    That is not a genuine TT website but one purporting to be one.

  • Colfu
    Colfu Registered Users Posts: 3
    Apprentice Traveler
    I had a similar encounter today with https://tomtomeasyupdates.com/ - it came up as the top listing on my google search, and didn't realise til later it was an add not the official site.

    Number: 03301133588, Ext no : 107 - James

    The chat bot got an engineer to ring me as my Tomtom is continually restarting. He told me my Network Security was down and tried to sell me 'Firewall Security'. I said I would discuss with my partner and call him back as I hadn't thought I'd need to pay to get my device fixed. I then looked it up and realised it was a scam site.

  • Niall
    Niall Posts: 11,130
    Another one for the moderator @Luca to follow up
  • lioness
    lioness Registered Users Posts: 17
    Master Explorer
    edited September 2021
    I called TomTom a number I found on Google 023 8212 3340 to find out about my expired Speed Cameras. The technical team asked me to update my Sat Nav, but I told them it was already updated, but I had trouble with MyDrive Connect. They asked me to call them back once my TomTom was connected to the laptop which I did. After them entering my computer, they tried to sell me Microsoft Security, showed me all the "viruses" on my pc. I suddenly smelled a rat and disconnected. What the hell? This telephone number I used is on the Tomtom site - err I think>
  • dhn
    dhn Posts: 33,385
    Nope. This is the chat number in the UK:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • DougLap
    DougLap Posts: 9,956
    Hi @lioness

    The phone number suggested will not work as there is Chat or Email are only available.

    Tap Support at the top of this page
    Sign in Top right of the next page. You have to be signed in here
    Now you can Tap Contact Us
    Help box appears
    Type Chat in the message box
    Tap Live Chat option offered.

    Out of Chat hours you will be offered a messaging option.

  • rockface
    rockface Registered Users Posts: 1
    New Seeker

    very believable...take care
  • Niall
    Niall Posts: 11,130
    Another one for TT staff @Luca to follow up
  • mickbiden2
    mickbiden2 Registered Users Posts: 2
    Novice Seeker
    I too have been in contact with these scammers. To be honest they are able to run this scam because they are a lot easier to contact than support on TomTom which is impenetrable and consists of mainly irrelevant FAQs.
  • DougLap
    DougLap Posts: 9,956
    Hi @mickbiden2

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.