Have installed the latest uk road map but some roads are not on the device

tyeapplegate
tyeapplegate Registered Users Posts: 5
Novice Seeker
edited September 2021 in Map quality
answer
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Answers

  • tyeapplegate
    tyeapplegate Registered Users Posts: 5
    Novice Seeker
    Do you need a computer degree to use this website
  • Jedi1
    Jedi1 Registered Users Posts: 4
    Novice Seeker
    terrible terrible customer services, ive got the same problem with my update and yes many roads were not added in the update almost causing me to have a major accident yesterday
    I cannot find a phone number for tom tom that works
    this once good company are now the worst
  • tyeapplegate
    tyeapplegate Registered Users Posts: 5
    Novice Seeker
    The company was very quick to take the subscription but if you have a problem and log in to chat, the advisor just keeps saying log in. There must be a section in this company dedicated to to make customer service as difficult as possible.
  • tyeapplegate
    tyeapplegate Registered Users Posts: 5
    Novice Seeker
    Why do they not have a telephone and an email facility.
  • DougLap
    DougLap Posts: 9,959
    Superuser
    Hi @Jedi1 @tyeapplegate

    Based on your suggested missing roads sounds like you don’t have a recent map version on your device. Followed that route without issue with map version 10.50.

    Regarding contacting Customer Support try the following.

    Tap Support at the top of this page
    Now you must sign in on next page top right.
    Once signed in Tap Contact Us
    Help Box appears Type Chat in message box
    Tap Contact that now appears above it
    During Chat hours you will be offered the chance to use Chat. In the Event the It is outside Chat hours you will be asked whether you want to send email.

    Doug
  • tyeapplegate
    tyeapplegate Registered Users Posts: 5
    Novice Seeker
    I managed to find an email address which states help.tomtom.com but Gmail says this does not exist
  • DougLap
    DougLap Posts: 9,959
    Superuser
    Hi @tyeapplegate

    Chat is your best option.

    Doug