My Go Camper does not start up. It only stays with a black screen. I need a Return label for repair

RS21996
RS21996 Registered Users Posts: 4
New Seeker
edited December 2021 in Devices using Wi-Fi®
It only stays with a black screen. I need a Return label for repair

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,933
    Revered Voyager
    Hold the on / off button for more than 1 minute your GPS should restart.
  • RS21996
    RS21996 Registered Users Posts: 4
    New Seeker
    not even 3 minutes made it react in any way, I suppopse the battery went completely flat while it was in the cradle in my mobile home.
    BTW, while I held the button down, it was connected via cable!
  • DougLap
    DougLap Posts: 9,949
    Superuser
    Hi @RS21996

    If you have an Apple or similar phone mains charger plug that takes your USB cable then use it to charge your GO Camper for 2 hours plus then press and Hold the On/Off button for 20 seconds plus and if you hear a Drumroll sound let the button go.

    Doug
  • RS21996
    RS21996 Registered Users Posts: 4
    New Seeker
    As expected, this did not work . Please send me a return label.
    I don´t want a free repair, I just want to have it repaired at all, and please stop the useless torture suggesting actions I have all already tried invain.
  • RS21996
    RS21996 Registered Users Posts: 4
    New Seeker
    no change after one whole night, still no charging.
  • Willy875
    Willy875 Registered Users Posts: 5,933
    Revered Voyager
    You are on a forum for a return label you must ask Tomtom customer service https://help.tomtom.com/hc/en-gb
  • DougLap
    DougLap Posts: 9,949
    Superuser
    Hi @RS21996

    Sorry that did not resolve your problem. If you wish to get TT to repair the unit then you need to contact TT Customer Suppoer via Chat and arrange it. This is a user forum where we try to help one another and not a direct link to Vustomer Support.

    To contact CS try the flowing.

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug