Blue route mark at roundabout — TomTom Discussions

Blue route mark at roundabout

Erik2021
Erik2021 Registered Users Posts: 5
Apprentice Seeker
I have problems with the go app
The blue route mark is given me directions For two ways aroud a roundabout
SENDING ME IN OPPOSIT DIRECTION
Verry dangerous.
Also ata and km to destination are dubble

Best Answer

  • Niall
    Niall Posts: 11,089
    Superuser
    Accepted Answer
    @Erik2021

    Are you sure you did not have the there and back route planed, if so that junction would look like this
    yw432vn4nbhr.png

Answers

  • eddydc
    eddydc Registered Users Posts: 298
    Exalted Navigator
    Hi,
    Since a couple of versions now (this wasn't before), one gets the instruction to go left and ahead and take the Xth exit.
    As in most EU countries, one needs to drive on the right hand side and thus also take a roundabout on the right hand side, these instructions are unnecessary, confusing and above all illegal.
    Can this be fixed please in order to avoid issues?
    Many thanks in advance.
    Cheers,
    Eddy
  • lampard
    lampard Administrators Posts: 5,760
    Moderator
    Hi @Erik2021

    Welcome to the Community! Thank you for reporting this, can you provide us with the example location this issue occurred? We'll also need the Phone model, android version, and App version installed to check this at our end.

    A similar issue was reported on the iOS app, can you look at the screenshot and confirm if it's the same?
    Also ata and km to destination are dubble
    If possible, please attach a screenshot of this appearing on the screen.

    Best, lampard
  • Erik2021
    Erik2021 Registered Users Posts: 5
    Apprentice Seeker
    khbi1nzo8o50.jpg
  • Erik2021
    Erik2021 Registered Users Posts: 5
    Apprentice Seeker
    Blue lines in both directions
  • szachowa
    szachowa Administrators, Staff Posts: 469 Staff
    Erik2021 wrote: »
    I have problems with the go app
    The blue route mark is given me directions For two ways aroud a roundabout
    SENDING ME IN OPPOSIT DIRECTION
    Verry dangerous.
    Also ata and km to destination are dubble

    Would it be possible to send us exact location of this roundabout?
    Also exact departure and destination points would help us.
    Is it this location:
    3g43t0m6xajr.png
  • Erik2021
    Erik2021 Registered Users Posts: 5
    Apprentice Seeker
    That is the right location
    From one of the times i had this problem

    26 august 2021
    15.12
    Starting point schout palspad 4
    3191HG Hoogvliet
    Destination
    Montfoortstraat 9 3223WH

    I tried to reproduce it myself bu didnt succeed

  • Niall
    Niall Posts: 11,089
    Superuser
    Accepted Answer
    @Erik2021

    Are you sure you did not have the there and back route planed, if so that junction would look like this
    yw432vn4nbhr.png
  • Erik2021
    Erik2021 Registered Users Posts: 5
    Apprentice Seeker
    I think when I changed the route along the way I accidentally clicked add destination.