Traffic not working

1457910

Comments

  • strickers
    strickers Registered Users Posts: 25
    Master Explorer
    I can confirm (subject to further testing) that using a VPN works. I’d ring Three myself but I can’t see myself getting anywhere. Either TomTom needs to fix this or they need to state that it’s not compatible with Three UK.
  • ColinLa
    ColinLa Registered Users Posts: 4
    Apprentice Traveler
    In case it helps anyone, i can confirm that by creating a VPN to home so that my iPhone internet access is effectively using my home wired broadband service/carrier (rather than Telstra AUS mobile carrier 3G or 4G) - that TomTomGO Traffic works. This is just a workaround to the underlying issue of how TomTom communicates.
    Looking forward to a app update that resolves this long running issue.
  • Intranets
    Intranets Registered Users Posts: 7
    Apprentice Traveler
    Traffic has been working all week.
    Still on the three network. Only thing I’ve done is to swap my iPhone se 2020 for a new one
  • CraigS
    CraigS Registered Users Posts: 11
    Legendary Explorer
    Just requested a refund, I'll use Waze until it's fixed. I have a VPN and traffic works when I use it, unfortunately CarPlay doesn't and I know which is more important right now. You never know I might fall in love with Waze and leave TomTom having been a user of Navigator 5.2 on a Palm!
  • Marc_Weijmar
    Marc_Weijmar Registered Users Posts: 7
    Master Traveler
    I hope there will be a new version of iOS GO by the time iOS 15 is released. It feels like TomTom has been neglecting Apple platform.

    Neglecting the community of users…. :/
  • windydcm
    windydcm Registered Users Posts: 3
    Apprentice Seeker
    I’m on IOS Beta 15.5 still have the same issue with the voice cutting out. I have also the issue of the online traffic services continually losing connection. Showing the no connection symbol. TomTom need to sort this. I subscribe to the service but I’m not getting the traffic data when driving. I have to resort to use Waze for online traffic data. TomTom please sort this out, I’ve used your products for years but since I moved to the go app. It’s let me down so much recently.
  • lukm
    lukm Registered Users Posts: 7
    Master Explorer
    I am also experiencing this issue with Three on 4G. I'm using an iPhone X in the London area, and so far traffic service works on Wifi but not updating on 4G!

    From reading the comments is this a network issue with Three then?
  • strickers
    strickers Registered Users Posts: 25
    Master Explorer
    lukm wrote: »
    I am also experiencing this issue with Three on 4G. I'm using an iPhone X in the London area, and so far traffic service works on Wifi but not updating on 4G!

    From reading the comments is this a network issue with Three then?

    It certainly seems like it, Three and other companies that use similar ipv6 implementation. I’ve managed to work around it using a VPN but this involves connecting to CarPlay, starting TomTom, toggling flight mode on and off and then connecting the VPN. Quite frankly I can’t be bothered when Waze is free.
  • lukm
    lukm Registered Users Posts: 7
    Master Explorer
    strickers wrote: »
    lukm wrote: »
    I am also experiencing this issue with Three on 4G. I'm using an iPhone X in the London area, and so far traffic service works on Wifi but not updating on 4G!

    From reading the comments is this a network issue with Three then?

    It certainly seems like it, Three and other companies that use similar ipv6 implementation. I’ve managed to work around it using a VPN but this involves connecting to CarPlay, starting TomTom, toggling flight mode on and off and then connecting the VPN. Quite frankly I can’t be bothered when Waze is free.

    Yeah, that doesn't sound like a practical long term solution tbh. I can't see any comms from TomTom which is irritating, I only renewed my sub. last month, but the app is useless to me without the traffic service. Im trying to find a way to contact support, but can't find it on the website. I'll try applying for a refund, but doubt Ill get one through the App Store.
  • strickers
    strickers Registered Users Posts: 25
    Master Explorer
    lukm wrote: »
    strickers wrote: »
    lukm wrote: »
    I am also experiencing this issue with Three on 4G. I'm using an iPhone X in the London area, and so far traffic service works on Wifi but not updating on 4G!

    From reading the comments is this a network issue with Three then?

    It certainly seems like it, Three and other companies that use similar ipv6 implementation. I’ve managed to work around it using a VPN but this involves connecting to CarPlay, starting TomTom, toggling flight mode on and off and then connecting the VPN. Quite frankly I can’t be bothered when Waze is free.

    Yeah, that doesn't sound like a practical long term solution tbh. I can't see any comms from TomTom which is irritating, I only renewed my sub. last month, but the app is useless to me without the traffic service. Im trying to find a way to contact support, but can't find it on the website. I'll try applying for a refund, but doubt Ill get one through the App Store.

    I filled in the refund form yesterday, credit note arrived today.

    https://support.apple.com/en-gb/HT204084



  • Danbanjo
    Danbanjo Registered Users Posts: 1
    New Seeker
    I’m having a lot of problems with traffic not updating. In the past few weeks. Was never a problem before and thought the app was better than the go model I had before. But now it seems to hardly ever be on.
    Using iPhone 12 on 3 network in UK.
  • lukm
    lukm Registered Users Posts: 7
    Master Explorer
    strickers wrote: »
    lukm wrote: »
    strickers wrote: »
    lukm wrote: »
    I am also experiencing this issue with Three on 4G. I'm using an iPhone X in the London area, and so far traffic service works on Wifi but not updating on 4G!

    From reading the comments is this a network issue with Three then?

    It certainly seems like it, Three and other companies that use similar ipv6 implementation. I’ve managed to work around it using a VPN but this involves connecting to CarPlay, starting TomTom, toggling flight mode on and off and then connecting the VPN. Quite frankly I can’t be bothered when Waze is free.

    Yeah, that doesn't sound like a practical long term solution tbh. I can't see any comms from TomTom which is irritating, I only renewed my sub. last month, but the app is useless to me without the traffic service. Im trying to find a way to contact support, but can't find it on the website. I'll try applying for a refund, but doubt Ill get one through the App Store.

    I filled in the refund form yesterday, credit note arrived today.

    https://support.apple.com/en-gb/HT204084



    Thanks just did the same.
    Danbanjo wrote: »
    I’m having a lot of problems with traffic not updating. In the past few weeks. Was never a problem before and thought the app was better than the go model I had before. But now it seems to hardly ever be on.
    Using iPhone 12 on 3 network in UK.

    Yes, its very annoying. Seems a lot of people on 3 having the same issue. Personally I used it for the traffic service which I found great, but without it there's not much on offer over the free competition. Hopefully they get it fixed.
  • nigelbbb
    nigelbbb Registered Users Posts: 111
    Supreme Navigator
    Intranets wrote: »
    We all seem to be on the 3 network in the uk

    I am on 3 & Traffic works OK for me. I have an unlimited everything 12 month contract
  • Intranets
    Intranets Registered Users Posts: 7
    Apprentice Traveler
    I am still having no issues with traffic. So I don’t know why it is still working.
  • VeitB
    VeitB Registered Users Posts: 1
    New Traveler
    Same here
  • momo24320
    momo24320 Registered Users Posts: 4
    Master Traveler
    no update since june tomtom becomes the worst gps 1 year subscription for nothing after long years my subscription ends in october bye bye i'm going elsewhere
  • Feckweed405
    Feckweed405 Registered Users Posts: 85
    Sovereign Trailblazer
    Sadly I agree. A NUMBER of issues have been logged and replicated by TT for months but we have yet to see any improvements. My subscription is up in a couple of weeks and I don’t think its worth updating. They gave us a nice new version last year after years of nothing a couple of modifications that seemed to cause more problems than they helped and for the past several months...nothing.
  • CraigS
    CraigS Registered Users Posts: 11
    Legendary Explorer
    nigelbbb wrote: »
    Intranets wrote: »
    We all seem to be on the 3 network in the uk

    I am on 3 & Traffic works OK for me. I have an unlimited everything 12 month contract
    Intranets wrote: »
    I am still having no issues with traffic. So I don’t know why it is still working.

    What iPhones and network are you using?

  • nigelbbb
    nigelbbb Registered Users Posts: 111
    Supreme Navigator
    CraigS wrote: »
    nigelbbb wrote: »
    Intranets wrote: »
    We all seem to be on the 3 network in the uk

    I am on 3 & Traffic works OK for me. I have an unlimited everything 12 month contract
    Intranets wrote: »
    I am still having no issues with traffic. So I don’t know why it is still working.

    What iPhones and network are you using?

    I have an iPhone 12 Pro Max on 3 network.
  • Intranets
    Intranets Registered Users Posts: 7
    Apprentice Traveler
    CraigS wrote: »
    nigelbbb wrote: »
    Intranets wrote: »
    We all seem to be on the 3 network in the uk

    I am on 3 & Traffic works OK for me. I have an unlimited everything 12 month contract
    Intranets wrote: »
    I am still having no issues with traffic. So I don’t know why it is still working.

    What iPhones and network are you using?

    I’m on a iPhone se 2020 on three mobile
    I was on a older iPhone se 2020 on three mobile and it never worked.
    I have just swapped my phone for a new one and used my old sim and it seems to work now
  • loekf
    loekf Registered Users Posts: 64
    Sovereign Trailblazer
    TomTom releases 2.7, so did the fix for traffic actually make it into the build ?

    (just asking before I try again in my car)
  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @loekf

    Don't know about the traffic issue as mine works okay. Nice to see a Route Bar In CarPlay though.

    Doug
  • Rich_O
    Rich_O Registered Users Posts: 4
    Master Traveler
    edited August 2021
    It's been updated.!!

    iOs Beta 7 and an Update from Tomtom and it appears to be working perfectly now.. Even with CarPlay.

    There's even a map update..

    Well done TomTom..
  • Feckweed405
    Feckweed405 Registered Users Posts: 85
    Sovereign Trailblazer
    WOO HOO! Cant wait to try it on my way home!! Plus the route bar for CarPlay! AMAZING!!!!!
  • Marc_Weijmar
    Marc_Weijmar Registered Users Posts: 7
    Master Traveler
    edited August 2021
    Will try. Went on vacation trip for 3 weeks to France (from the Netherlands) and navigation with Apple Maps went perfect to be honest. And Apple Maps is getting better rapidly …

    Downloading new maps is taking forever… already downloading for hours… 46% damn what’s this :(
This discussion has been closed.