tomtom go 6200 not charging via mount cradle — TomTom Community

tomtom go 6200 not charging via mount cradle

Covkid62Covkid62 Posts: 566 [Supreme Navigator]
good evening...For some reason my go 6200 seems to now not charge when it's in the cradle in my car but does charge connected to a charger in the house.
tried both vehicles that each have a cradle and charger in with the same result not charging so batter is going flat.
could it be a fault with the connector on the back on the tomtom that connects to the cradle.
Any help appreciated as always

Answers

  • nabunabu Posts: 16,890
    Superusers
    edited August 6
    Good evening. your car charger must be faulty request a change

    the ignition must be switched on for the current to flow
  • Covkid62Covkid62 Posts: 566 [Supreme Navigator]
    the car charger is fine....found out the back of the case is cracked stopping it from connecting to the charger
  • nabunabu Posts: 16,890
    Superusers
    edited August 6
    request the change of the gps support then
    I hope your are under warranty
    Monday send an email to the after-sales service

    https://help.tomtom.com/hc/en-gb
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