My device is dead 6 weeks after purchase
haroldf747
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I purchased my TomTom GO 60 about 6 weeks ago direct from TomTom. Yesterday it just stopped working. I have tried everything but it simply will not power up. I purchased this device for an upcoming trip and really need to get it repaired or replaced ASAP. Please let me know the quickest way to get this done.
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Hi
@haroldf747
Welcome to the site....
The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
See... It's not simply a power thing.....
https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
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When the device is In use, they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
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(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)
(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)
Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
Note (3)... I tried connecting my Tomtom GO 6200 to my Car's USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'
Stay Safe... ATB YFM0
Answers
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0
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Have you charged it with a smartphone charger for two hours?
And then press and hold the "On Button" about 40 seconds.1 -
Hi
@haroldf747
Welcome to the site....
The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
See... It's not simply a power thing.....
https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
_____________________________________
When the device is In use, they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
______________________________________
(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)
(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)
Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
Note (3)... I tried connecting my Tomtom GO 6200 to my Car's USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'
Stay Safe... ATB YFM0 -
My thanks to all the responders. It appears to have been the cigarette lighter adapter. A couple of weeks after installing the GO I decided to buy a double USB adapter so I could also charge my cell phone while using the GO. Apparently this setup worked fine for a few weeks but eventually the GO went completely dead, thus my problem.
Of course this has now been resolved but it would have been nice had I received some sort of low battery warning from the GO. Again thanks for all the good responses.0 -
Hi
@haroldf747
You're welcome, glad you're sorted
Tap the 4Dot (.... Menu) button... On the Menu Screen top right is a battery status Iconharoldf747 wrote: »My thanks to all the responders. It appears to have been the cigarette lighter adapter. A couple of weeks after installing the GO, I decided to buy a double USB adapter so I could also charge my cell phone while using the GO. Apparently this setup worked fine for a few weeks, but eventually the GO went completely dead, thus my problem.
Of course this has now been resolved, but it would have been nice had I received some sort of low battery warning from the GO. Again, thanks for all the good responses
Charging... Displays when Connected to a Power supply
Full Charge... Displays when Connected or Not Connected Power supply
Half Charge... Displays when NOT Connected Power supply
Low Battery... Displays when NOT Connected Power supply
One of the worst things you can do to a Lithium battery is to run it flat so at a certain percentage of discharge (Unspecified)... The device will go into 'Power Saving Mode' the screen will dull, and the device will eventually turn itself off (Not Sleep)
There is a Battery Status display available on the devices Status Screen
Press and hold the on/off button until you hear a drum-roll sound Continue to hold the on/off button until the Black & White Status screen is shown.....
If you are worrying about the device charging, you might consider one of these gadgets
Or
Simply plug the device into the USB socket and plug your lead into the USB Doctor, the device will display the Voltage and Power being used by your various USB devices
I have one of each type they're only peanuts to buy, search Amazon/eBay for USB Doctor
Stay Safe... ATB YFM1
