troubleshooting GPRS disabled on Go professional 6200 TomTom sat Nav

Bornholm
Bornholm Registered Users Posts: 4
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
GPRS disabled on Go professional 6200 TomTom sat Nav. Any ideas for restoring it

Answers

  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    Hi
    @Bornholm
    Welcome to the site....
    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???

    Further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Stay Safe... ATB YFM
  • Bornholm
    Bornholm Registered Users Posts: 4
    Apprentice Seeker
    Thank you for your reply YamFazMan. The GPRS status is reported as 'disconnected'.
    Thanks for your interest. I have tried everything I can to fix it, to no avail.
  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    edited August 2021
    Hi
    @Bornholm
    Is the Go professional 6200 a brand-new device ???
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, have delayed the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • Bornholm
    Bornholm Registered Users Posts: 4
    Apprentice Seeker
    Thank you very much. The device was bought in January 2018.
    Appreciate your help.

  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    Hi
    @Bornholm
    As the Go professional 6200 isn't a brand-new device, you will probably need to contact Tomtom Support...
    Contacting Tomtom Support….
    Due to COVID-19, the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM