Does the TomTom company review user feedback? (Rider 550)

Brad_Rugh Registered Users Posts: 6
Apprentice Traveler
I have some feedback that would make the rider/users experience better and make a better product. Do they (TomTom) want our feedback?
I had a Rider 440 that served my needs well but became obsolete.
The 550 is buggy, difficult to read while riding and file transfer/management is unnecessarily difficult.


  • rider1rider
    rider1rider Registered Users Posts: 1,447
    Exalted Pioneer
    you can also write this to customer care
  • YamFazMan
    YamFazMan Posts: 20,998
    edited July 2021
    Brad_Rugh wrote: »
    (Snip) I had a Rider 440 that served my needs well, but became obsolete.
    The 550 is buggy, difficult to read while riding, and file transfer/management is unnecessarily difficult.
    Maybe useful....
    The NAV4/NAV5 (Wi-Fi) Rider 4xx & 5xx have the "Easy route upload" option....
    The NAV4/NAV5 (Wi-Fi) Car Devices use a Micro SD Card as a transfer medium....

    My Rider 550
    The Rider 4xx/5xx will give you direct access to a small buffer/transfer area of the Rider 4xx/5xx Main Memory... You can also access your Micro SD Card, you can drag & drop your .ITN or .GPX route files directly to the Rider 4/5xx Memory buffer/transfer area or the Micro SD Memory card over a secure system
    NavCore Version 15.302
    Released on 3 July 2015
    This update applies to the Rider4xx/5xx
    With the "Easy route upload"... You can connect your TomTom Rider to your PC using a USB cable, then drag and drop your route files directly to and from your device’s memory using a file explorer program.....

    The example below is my Rider 400... The Rider 550 uses the same "Easy route upload"
    (1)... Connect Your device via USB and this screen appears on the Rider 400
    (2)... Tap the Import route Icon and the Rider 400 connects to the secure "Easy route upload"
    (3)... On your PC filing system you should see "Tomtom Rider 400" where you can drag and drop your route files directly into the Rider 400 main memory or the Micro SD Card
    (4)... If you haven't got a Memory card installed, it only shows the Rider 400 Main memory
    (5)... Drag & drop your route files to the device or the Memory card
    (6)... When you're done, tap "Done"
    Note... Mac OS X....
    TomTom Rider uses the USB Media Transfer Profile (MTP) for transferring routes. On a Mac, you need to install a program that supports USB MTP, such as Android™ File Transfer.

    Once the program is installed, connect your Rider 4xx/5xx to your Mac and select Import routes. This switches the device to MTP mode. Route files such as GPX and ITN can then be copied to the internal memory of your device or a memory card using the MTP program.

    See Tomtom FAQ...


    You can also use a Micro SD Card as a transfer medium
    To transfer a route to your NAV4/5 device using a Micro SD Memory Card.....
    Format your memory card on your PC to FAT32 format
    Copy your .GPX or .ITN route file to your Memory Card

    My GO 5000 showing no routes installed.....

    Insert the SD Memory card into the Card Slot, the device will recognize the Memory Card.....

    Routes Transferred.....

    Stay Safe... ATB YFM