Does the TomTom company review user feedback? (Rider 550) — TomTom Community

Does the TomTom company review user feedback? (Rider 550)

Brad_RughBrad_Rugh Posts: 6 [Apprentice Traveler]
I have some feedback that would make the rider/users experience better and make a better product. Do they (TomTom) want our feedback?
I had a Rider 440 that served my needs well but became obsolete.
The 550 is buggy, difficult to read while riding and file transfer/management is unnecessarily difficult.
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Answers

  • rider1riderrider1rider Posts: 1,069 [Exalted Pioneer]
    you can also write this to customer care
  • YamFazManYamFazMan Posts: 19,985
    Superusers
    edited July 30
    Hi
    Brad_Rugh
    Brad_Rugh wrote: »
    (Snip) I had a Rider 440 that served my needs well, but became obsolete.
    The 550 is buggy, difficult to read while riding, and file transfer/management is unnecessarily difficult.
    Maybe useful....
    The NAV4/NAV5 (Wi-Fi) Rider 4xx & 5xx have the "Easy route upload" option....
    The NAV4/NAV5 (Wi-Fi) Car Devices use a Micro SD Card as a transfer medium....

    My Rider 550
    g9esyvnu71d5.jpg
    The Rider 4xx/5xx will give you direct access to a small buffer/transfer area of the Rider 4xx/5xx Main Memory... You can also access your Micro SD Card, you can drag & drop your .ITN or .GPX route files directly to the Rider 4/5xx Memory buffer/transfer area or the Micro SD Memory card over a secure system
    NavCore Version 15.302
    Released on 3 July 2015
    This update applies to the Rider4xx/5xx
    With the "Easy route upload"... You can connect your TomTom Rider to your PC using a USB cable, then drag and drop your route files directly to and from your device’s memory using a file explorer program.....

    The example below is my Rider 400... The Rider 550 uses the same "Easy route upload"
    (1)... Connect Your device via USB and this screen appears on the Rider 400
    c64613c2-b6ca-4088-a8c6-b2c72a2c765e.jpg
    (2)... Tap the Import route Icon and the Rider 400 connects to the secure "Easy route upload"
    185e7f17-03ea-4d08-9f20-aba2fc64aa84.jpg
    (3)... On your PC filing system you should see "Tomtom Rider 400" where you can drag and drop your route files directly into the Rider 400 main memory or the Micro SD Card
    33ce976f-93c9-4fc0-b9a3-60acf162b062.png
    (4)... If you haven't got a Memory card installed, it only shows the Rider 400 Main memory
    f85105c8-9d58-41d8-9d25-0f7230a2be76.png
    (5)... Drag & drop your route files to the device or the Memory card
    d0e6ebb9-f0bc-4b56-b91a-5dda94b7b7c3.png
    (6)... When you're done, tap "Done"
    7b1aa1e6-2953-49e8-be7c-2158437bca5c.jpg
    Note... Mac OS X....
    TomTom Rider uses the USB Media Transfer Profile (MTP) for transferring routes. On a Mac, you need to install a program that supports USB MTP, such as Android™ File Transfer.

    Once the program is installed, connect your Rider 4xx/5xx to your Mac and select Import routes. This switches the device to MTP mode. Route files such as GPX and ITN can then be copied to the internal memory of your device or a memory card using the MTP program.

    See Tomtom FAQ...http://au.support.tomtom.com/app/answers/detail/a_id/20584/~/how-do-i-transfer-tracks-and-routes-to-my-tomtom-rider-device
    ____________________

    End
    ____________________

    You can also use a Micro SD Card as a transfer medium
    To transfer a route to your NAV4/5 device using a Micro SD Memory Card.....
    Format your memory card on your PC to FAT32 format
    Copy your .GPX or .ITN route file to your Memory Card

    My GO 5000 showing no routes installed.....

    ca63324a-1f9d-4ae6-b84e-f924cfccf9f8.jpg
    Insert the SD Memory card into the Card Slot, the device will recognize the Memory Card.....

    ee41c992-7c40-4ad4-bd6f-e6a4c258fe3f.jpg
    fcbd0e45-8cba-4575-996a-6715a6c67744.jpg
    2f5dc2eb-de59-4977-a3ef-4de9a15b21f0.jpg
    6b9f6fba-2499-4670-97b5-854c143f3382.jpg
    14213df2-c56b-46ad-a0b6-0d0f7abe13eb.jpg
    Routes Transferred.....

    Stay Safe... ATB YFM
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