Lifetime traffic and speed cameras expired

Tony197878
Tony197878 Registered Users Posts: 3
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hi I have just purchased a Tomtom go 520 but it says the lifetime traffic and speed cameras have expired. Can anyone help please?

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,024
    Moderator
    Answer ✓

    Hi @Tony197878
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 9,945
    Superuser
    Hi @Tony197878

    @VikramK or @lampard should pick this up on Monday. Look back then to see what they say.

    Doug
  • Tony197878
    Tony197878 Registered Users Posts: 3
    Apprentice Traveler
    Thank you
  • VikramK
    VikramK Administrators Posts: 14,024
    Moderator
    Answer ✓

    Hi @Tony197878
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • Tony197878
    Tony197878 Registered Users Posts: 3
    Apprentice Traveler
    Thank you very much. Seems to all be working now. Great customer service 👏
  • DougLap
    DougLap Posts: 9,945
    Superuser
    Hi @Tony197878

    Glad you are sorted.

    Doug
  • sibown14
    sibown14 Registered Users Posts: 1
    Apprentice Seeker
    I have the same problem for my Go Professional 6250.

    Please help.

    Thanks
  • YamFazMan
    YamFazMan Posts: 20,965
     Superuser
    Hi
    @sibown14
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • Labbi
    Labbi Registered Users Posts: 7
    Apprentice Traveler
    I have the same problem with my TomTom Go Basic. The Traffic service didn't work and the radar camera gave me an special offer to buy it, no chance to get the free month(s).
    The reset (Soft & hard) didn't solve the problem. Could one of the Forum Mods be so kind to check my TomTom Account. Thanks
  • VikramK
    VikramK Administrators Posts: 14,024
    Moderator
    Hi @sibown14 @Labbi
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • Labbi
    Labbi Registered Users Posts: 7
    Apprentice Traveler
    It works - thanks
  • MartinGreest
    MartinGreest Registered Users Posts: 4
    Apprentice Traveler
    Hi, I have just purchased a Tomtom Go 520 but it says the lifetime traffic and speed cameras have expired. Can anyone help please?
    Also it shows under My Products as a "GO ESSENTIAL" - is this correct?
  • YamFazMan
    YamFazMan Posts: 20,965
     Superuser
    Hi
    @MartinGreest
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,024
    Moderator
    Hi @MartinGreest

    Welcome to the community on my behalf as well!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • MartinGreest
    MartinGreest Registered Users Posts: 4
    Apprentice Traveler
    That worked. Thank you.
  • MartinGreest
    MartinGreest Registered Users Posts: 4
    Apprentice Traveler
    @VikramK the traffic service is unavailable again. A reset has not fixed it.
    What is going wrong? I don't want to have to contact you every few weeks!
    Please can you look into this. Thanks.
  • YamFazMan
    YamFazMan Posts: 20,965
     Superuser
    edited August 2021
    Hi
    @MartinGreest
    Welcome to the site....
    R.E. the GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???

    If you have recently installed the MyDrive App and use a Bluetooth Connection + Smartphone....
    When there is an active Bluetooth/phone connection and the
    'Data for Traffic & other services' slider button is set to 'ON', The Bluetooth connection will have a higher/priority/override the Built-in GPRS SIM....
    See... Option (3) in the link below......
    Here... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Stay Safe... ATB YFM
  • MartinGreest
    MartinGreest Registered Users Posts: 4
    Apprentice Traveler
    edited August 2021
    Thanks @YamFazMan I have the TomTom Go 520 with WiFi. I don't think there is a SIM in it.
    Data Connection status reports Traffic: Activated, Speed Camera Updates: Activated.

    Status for MyDrive, Bluetooth & Wi-Fi all report Connected.
    Status for traffic reports: "Service unavailable", "We are having trouble accessing TomTom service. Please try again later."

    In the Bluetooth status for my phone it says:
    Hand-free calls: Connected, Data for Traffic & other services: Unable to connect, Smartphone messages: Connected.

    What app should I have on my phone? Currently, I have the latest MyDrive app.